Service Operations Manager

À propos de la fonction

Emplacement
UNITED STATES OF AMERICA
Florida
Orlando
Entreprise
Siemens Gamesa Renewable Energy, LLC
Organisation
Wind Power
Unité opérationnelle
Onshore
Temps plein / partiel
Temps plein
Niveau d’expérience
Confirmé

A Snapshot of Your Day

Responsible for the comprehensive management of several contracts with clients, ensuring excellent service to the client and promoting this idea throughout the Organization. Ensure contractual obligations are met safely, improving project profitability via team leadership. Report directly to the Service Portfolio Manager, and leads a team of several lead technicians, Service Operations Planners and technicians allocated to its project.

How You’ll Make an Impact

  • Project delivery - Ensure project Health, safety, environment (HSE) and quality management (QM) performance, overall accountable (incl. Profit/Loss responsibility) to deliver the full project scope from handover from Sales (PM80) until end of Service contract (PM(S)1000) incl. pre-TOC (Take Over Certificate) activities performed by service, primary/focal point for customer communication & engagement on a portfolio level, accountable for predictable project delivery according to PM@SGRE, project scope, ethical standards, laws, rules and regulations, Business Conduct Guidelines, SGRE and industry HSE standards.
  • Responsible for defending the argument and improving value in line with contractual availability guarantees and defined incentive scheme. Overall accountable for risk/opportunity management, claim and change management in the project. Contribute to Contract negotiation (New Unit and renewal contract for SMAs, EWA).
  • Coordinate project structure & team at PM080/100 or equivalent experience. Ensure selection of Service Operations Manager at PM080/100 or Operations Readiness Manager for OPS readiness phase (PM080 - PM650).
  • Budget, schedule and quality - Responsible for the project budget, schedule, overall project cost estimate, risks & opportunity management including driving Operations Productivity on the projects asigned , optimize the project gross profit, cash flow and assets and identify and minimize NCCs, identify and develop New opportunities (Client needs) and Lead incentive, bonus & penalties negotiations.
  • Manager Customer Requirements - Responsible to perform contractual analysis (TSA & SMA) and ensure documentation of contractual obligations, identify contractual obligations not included in as-sold cost calculation, manage & document contractual changes and variation orders incl. aftermarket sales activities and ensure implementation

What You Bring

  • High school diploma, GED, or equivalent experience
  • 2-5 years in a similar position with strong operational background with knowledge of the SG4X platform preferred
  • Ability to work in a fast-paced environment and handle multiple projects simultaneously
  • Experience in managing service contracts, customer relationships, and cross-functional teams
  • Exceptional communication and negotiation skills
  • Strong understanding of wind turbine technology, maintenance requirements, and industry standards

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation

Rewards

  • Career growth and development opportunities
  • Supportive work culture and a healthy work- life balance
  • Flexible work environment with flex hours, telecommuting and digital workspaces.
  • Competitive total rewards package
  • Flexible benefits and savings programs
  • Parental leave
  • Profit sharing
  • Contribute to our social responsibility initiatives

This role may be based in various locations across the United States. Siemens Energy offers a variety of health and wellness benefits, including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position varies by location. For positions based in the United States, the base salary range is $90,000 to $130,000 annually, and the annual incentive target is from 0-10% of the base salary.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.


Déclaration sur l'égalité des chances en matière d'emploi


Siemens Energy est un employeur qui souscrit au principe de l'égalité des chances et de l'action positive, et qui encourage la diversité sur le lieu de travail. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard aux éléments suivants : race, couleur de peau, croyance, religion, pays d'origine, statut de citoyen, ascendance, sexe, âge, handicap physique ou mental non lié aux capacités, état matrimonial, responsabilités familiales, grossesse, information génétique, orientation sexuelle, expression de genre, identité de genre, personne transgenre, stéréotypes sexuels, ordonnance de protection, statut d'ancien combattant protégé ou militaire, ou révocation défavorable du service militaire, et autres catégories protégées par la loi fédérale, nationale ou
locale.

L'égalité des chances en matière d'emploi fait partie de la loi
Les candidats et les employés sont protégés par la loi fédérale contre la discrimination. Cliquez ici pour en savoir plus.

Disposition de non-discrimination sur la transparence salariale
Siemens se conforme au décret américain n° 11246, qui comprend la disposition de non-discrimination sur la transparence salariale. Cliquez ici pour en savoir plus (.PDF).

Loi californienne sur la protection des données
Les résidents de Californie ont le droit de recevoir des avis supplémentaires concernant leurs informations personnelles. Cliquez ici pour en savoir plus.