Siemens Gamesa

IT Service Manager

About the job

Location: Gurugram

Department: Siemens Energy Information Technology

Mode of Employment: Permanent

Let’s Talk About You

Your profile

• Bachelor’s / master’s degree in computers, Business Administration, or equal, with hands-on experience in enterprise service management in a global set-up
• 7-10 years of total working experience in a similar role, ideally including Project management
• Strong technical knowledge on interfaces, enterprise application integration and networking
• Good knowledge and working experience in ITIL practices/processes.
• Capable in enterprise service design, operation and process analysis
• Flexible and adaptable; able to work in ambiguous situations; good organizational skills.
• Clear, logical, and effective verbal/written communication skills
• High responsiveness and keen perception, learn quickly and deliver.
• Organized, ability to work independent and within a team to achieve given objectives.
• Working with International teams in a similar role a must

Your Responsibilities

Service and maintenance

• Ensure accurate and timely resolution of all assigned issues and requests.
• Escalate product bugs or unresolvable cases to right channels or suppliers.
• Release management: drive implementation of releases, coordinate user acceptance test
• Possible roll-out management, coordinate global stakeholders.
• Stakeholder, Partner Management and Business Relationship management regarding your services and deliverables
• Perform regular service reporting to all the key stakeholders.
• Perform service budgeting, defining strategies for service enhancement.

Let’s Talk About Us

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

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