Siemens Energy

A Snapshot of Your Day

As a Senior Technical Support professional, your day centers around solving complex, high-impact technical challenges that ensure uninterrupted customer operations. You’ll lead investigations into critical product issues, collaborating with cross-functional teams to deliver sustainable solutions while acting as a senior escalation point across the APAC region. Your work directly improves customer experience and product reliability, while also shaping internal best practices through knowledge sharing and process improvements. You’ll be part of a collaborative, high-performing team culture where mentorship, continuous learning, and technical excellence are valued every day.

How You’ll Make an Impact

•        Lead the diagnosis and resolution of complex, high-severity product issues, ensuring minimal disruption to customers

•        Serve as the senior escalation point for challenging technical cases across the Asia Pacific region

•        Collaborate with R&D and engineering teams to identify root causes and implement long-term product improvements

•        Develop and maintain technical documentation, knowledge base articles, and service bulletins to strengthen support efficiency

•        Analyze support case trends to drive data-informed improvements in product performance and support workflows

•        Mentor and coach junior engineers, fostering technical growth and strengthening overall team capability

What You Bring

•         Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field) with solid understanding of systems, troubleshooting, and quality processes

•         Proven experience (5–8 years) in technical support, field service, or systems engineering within high-tech environments

•         Strong analytical mindset with a passion for solving complex technical problems independently and systematically

•         Ability to influence and collaborate across teams while communicating complex technical concepts effectively

•         Demonstrated commitment to knowledge sharing, continuous improvement, and operational excellence

•         Experience mentoring or coaching others, with a genuine interest in developing team capability

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. 

Rewards/Benefits

• Opportunities to work with people from diverse backgrounds to enhance perspective!
• Being at the forefront of technological development!
• Readily available learning platform to support your professional development!
• Hybrid working arrangement

https://jobs.siemens-energy.com/jobs