Engenheiro(a) de Pós Vendas Senior - Transformadores de Potência - Jundiaí (SP)

Über die Aufgabe

Standort
Brasilien
Sao Paulo
Jundiaí
Remote oder Büro
Hybrid (Remote/Büro)
Unternehmen
Siemens Energy Brasil Ltda.
Organisation
Grid Technologies
Geschäftsbereich
Transformers
Vollzeit / Teilzeit
Vollzeit
Erfahrungsniveau
Erfahrene Fachkraft
A Snapshot of Your Day

Join the After Sales team for the Power Transformers unit in Jundiaí, Brazil, where you will play a critical role in delivering high-impact technical support during the warranty period. In this senior position, you will lead the resolution of complex customer issues, combining deep technical analysis with efficient execution. Your work will span advanced failure diagnosis, end-to-end management of service projects and after-sales orders, and direct engagement with customers—ensuring a seamless experience from problem identification through to resolution and satisfaction.

This opportunity is ideal for an electrical engineering professional who thrives on solving complex challenges and building strong customer relationships. You will collaborate across teams, leverage internal expertise when needed, and continuously expand your technical knowledge in power transformers. Success in this role requires independence, leadership in cross-functional coordination, and strong communication skills, including fluency in English. The role also offers international exposure through regular interaction with U.S. customers and periodic travel to support local teams with your expertise.

How You’ll Make an Impact

  • Lead complex failure diagnosis and root cause analysis for power transformers, coordinating with engineering, production, and quality teams to define corrective actions.
  • Provide expert technical support (remote and on-site), developing repair plans, component replacements, and practical solutions for customer issues.
  • Manage the full lifecycle of after-sales service orders, including proposals, execution, billing, and closure, in alignment with customer and contractual requirements.
  • Coordinate cross-functional teams (Sales, Logistics, Purchasing, Manufacturing) to ensure timely availability of parts and smooth project execution.
  • Act as the primary customer interface, maintaining strong relationships, ensuring satisfaction, and delivering clear communication throughout service activities.
  • Produce technical documentation and reports, while mentoring junior team members and applying key skills such as problem-solving, customer focus, process improvement.

What You Bring  

  • Bachelor’s degree in Electrical Engineering or a related field; a postgraduate degree in Project Management or PMI certification is a strong advantage.
  • Demonstrated experience in after-sales, field service, or product engineering for power transformers, including managing complex service orders and projects.
  • Proficiency in Microsoft Office (mandatory); knowledge of Power BI is a plus.
  • Advanced English required (frequent interaction with U.S.-based stakeholders).
  • Strong commitment to Health, Safety, and Environment (HSE), acting as an advocate for safety within the factory and promoting environmental best practices, especially in field activities involving oil handling.
  • Availability to travel approximately 30–40% of the time (domestic and international), with an average trip duration of around 5 days.

About the Team 

The After Sales team plays a critical role in customer relationship management, acting as the primary point of contact during high-impact and often time-sensitive situations. In this context, the team must respond with agility, accuracy, and a strong sense of ownership, ensuring effective technical support while also protecting Siemens Energy’s contractual and commercial interests throughout each stage of the supply lifecycle.
As the project portfolio increasingly shifts toward international markets—particularly the United States—there is a strong focus on engaging professionals who are motivated to actively contribute to this transformation. This includes influencing cross-functional teams, driving alignment, and prioritizing initiatives that deliver tangible value to customers.

Key strengths of the position:
  • A robust and growing pipeline of projects, providing long-term stability while challenging the team to continuously develop innovative and value-driven solutions.
  • Direct exposure to the U.S. market, offering opportunities to engage closely with international customers and expand global experience.


Who is Siemens Energy?

 
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. 
 
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. 
 
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo 



Our Commitment to Diversity


Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.


Rewards/Benefits

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • Profit Sharing Program 
  • Private Pension 
  • Parental Leave