Siemens Energy

A Snapshot of Your Day
Join our Global Implementation Excellence (GIE) organization as an Intern, where you will play a vital role in supporting the global rollout and continuous improvement of our core service platforms: SAP Field Service Management (FSM) and Salesforce Field Service (FSL). You will collaborate closely with engineers, technicians, and IT stakeholders to facilitate training, create documentation, ensure operational continuity, and drive innovation initiatives, including AI-based use cases across both ecosystems. This role provides you with hands-on exposure to leading enterprise IT systems and global service processes, all while offering the flexibility to balance your studies.

How You’ll Make an Impact

• System Support: You will assist in daily operational activities and demand management for both SAP FSM and Salesforce FSL.
• Enablement: Help with the training and enablement of technicians by preparing and maintaining training materials for both platforms.
• Communication: Prepare and update presentations and documentation for effective internal and stakeholder communication.
• Change Management: Support the handling and coordination of change requests and business demands during stakeholder absence.
• Innovation: Investigate and contribute to AI use cases for documentation clustering, knowledge structuring, and automated scheduling logic.
• Team Integration: Support the wider GIE team with documentation, analysis, and operational tasks across the field service landscape.

What You Bring

• You have a Bachelor’s or Master’s degree program in Information Technology, Business Informatics, Business Administration, Engineering, or a comparable field.
• Strong interest in IT systems, CRM/ERP tools, and digital business processes. Basic knowledge of SAP systems or Salesforce is an advantage, with specific experience in SAP FSM or Salesforce being a major plus.
• Confident in creating professional presentations and structured technical documentation.
• You have an interest in AI, automation, and how digital tools can optimize “boots on the ground” service.
• Structured, reliable, and proactive, comfortable working independently in an international, virtual team environment.
• Fluent in English, both written and spoken.

About the Team
Digitalization in field service at Siemens Energy enhances operational efficiency by integrating advanced technologies like AI and IoT, enabling real-time data analysis, improving customer interactions, streamlining workflows, and fostering innovation, ultimately driving sustainable solutions and transforming service delivery to meet the evolving demands of the energy sector.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemensenergy.com/employeevideo

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits
Here are examples of the rewards and benefits Siemens Energy offers:

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)
• Among others

https://jobs.siemens-energy.com/en_US/jobs