Especialista Centro Experto Remoto - Soporte Técnico

Despre rol

Locaţia
Mexico
Ciudad de Mexico
Mexico City
Lucru de la distanță ori birou
Hibrid (lucru de de distanță/ birou)
Companie
Siemens Energy, S. de R.L. de C.V.
Organizație
Gas Services
Unitate operațională
Service Latin America
Normă întreagă/normă parțială
Cu normă completă
Nivel de experiență
Profesionist de nivel intermediar

A Snapshot of Your Day

Much of the working day is spent diagnosing and resolving technical problems. This may involve working with hardware, software, networks or company-specific systems. Every day, they interact with internal customers or users to better understand their problems and provide solutions. In addition to solving problems remotely, they also participate, in person, in the implementation of projects and services at power plants in the country and/or abroad.

How You’ll Make an Impact

  • Remote troubleshooting
  • Analyze and install patches
  • Support sales/offers with technical clarifications
  • Configure systems and products as T3000 administrator
  • Perform remote inspections

What You Bring

  • Degree in Computer Science / Computer Systems Engineer / Control and Automation Engineer / Mechatronics Engineer.
  • + 1 year of experience in the Information Technology sector and/or in the Instrumentation and Control area. General knowledge of the processes and main components of power generation plants.
  • Administration of operating systems (Windows, Linux), knowledge of local networks (Servers, Hubs, Switches, Routers and firewalls), Antivirus (McAfee / Trend Micro), SPPA-T3000, PCS7, SIMATIC S7, WinCC.
  • Language: native Spanish, advanced technical English 90% (written and spoken). German and/or Portuguese desirable.
  • High availability to travel (nationally and internationally) up to 95% of the time the first year. Also high availability to be on call 24/7.
  • Skills and competences: Gathering and analyzing information, Problem solving, Working under pressure, High degree of commitment and responsibility, Working for results, Customer orientation.

About the Team

In the Remote Expert Center, we are responsible for providing remote technical support and for the implementation, maintenance and updating of the control system of our customers in Latin America. This contributes to maintaining the operational availability of the power plants.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • Savings Fund
  • Parental leave and family building benefits

https://jobs.siemens-energy.com/jobs