Siemens Energy

Technical Support Engineering (High Tech) - Experienced Professional (P2) – Operations Service Desk (OSD)

A Snapshot of Your Day

As a Technical Support Engineer – Operations Service Desk (OSD), you will manage a 24/7 Operations Service Desk to ensure enhanced technical responsiveness for customers and internal teams. Your role focuses on delivering solutions or recommendations for technical issues, driving service excellence, streamlining processes, and leveraging AI tools. You will also collaborate across service regions and partner with Sales to improve order entry efficiency.

How You’ll Make an Impact

• Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in fleet owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc.)
• Implement pre-approved design exceptions and instructions as part of repairs and non-conformances. Provide part clarifications and quote support to the sales organization
• In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions
• Provide typical recommendations on maintenance scope and intervals
• Provide Level 2 Technical Support to the Siemens industrial applications operating fleet
• Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses.
• Provide technical recommendations for field service technical issues
• Provide service repair quote support to the marketing organization
• Serve as engineering lead for specified projects, ensuring tasks are completed within budgets.
• Support Level 3 root cause investigations as required
• Responsible for overall coordination of work with different collaborators and with all 3 product lines (TC, RC & STG)
• Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI’s
• Consistently work within all safety guidelines and compliant to applicable laws and regulations

What You Bring

• Bachelor’s degree in mechanical engineering with 8 to 12 years of relevant experience in technical troubleshooting of compressor (preferred) and/or steam turbines including knowledge of industry standards (API, ASME, etc.)
• Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage
• Willing to work in all 3 shifts including weekends – 24/7 support rotational shifts
• Hands on experience of Salesforce, SAP, Teamcenter, and Microsoft products
• Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.
• Participating in and/or conducting process and design FMEA and RCA or equivalent
• Customer Orientation and Strategic thinking
• Collaboration and Innovative thinking

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits