Siemens Energy

A Snapshot of Your Day

Siemens Energy is currently seeking an experienced and dynamic Customer Interface Engineer at our new Transformers Repair Center at Charlotte, North Carolina, USA. The successful candidate will play a pivotal role in developing the Offer and Order process. You will also be a technical liaison between customers and the repair center, perform technical analysis, and managing offers and orders to ensure operational efficiency and customer satisfaction.

This role will be based at our new factory in Charlotte, North Carolina, USA, and will initially coincide with the factory’s construction. During this phase, we will focus on developing our processes, refining our offerings, and collaborating closely with a high-performance team. This will involve all aspects of the commercial setup to ensure we are well-prepared to meet the needs of our customers effectively when factory operations start.

How You’ll Make an Impact

• Contribute to high-performing offer and order management team that supports the factory's operational objectives.
• Perform power transformer technical evaluation and provide evaluation.
• Create and implement efficient and effective processes and systems to ensure the timely and accurate processing of customer offers and orders, contributing to overall customer satisfaction and retention.
• Collaborate with sales, technical, production, finance, and logistics teams to ensure seamless coordination and timely delivery of customer offers and orders.
• Oversee the configuration and implementation of Salesforce and project management systems tailored to the specific needs of the factory's offer and order management and financial requirements.
• Drive continuous improvement initiatives that enhance operational efficiency and contribute to the factory's success in the power transformer repair market.

What You Bring

• Bachelor’s degree or equivalent experience in electrical or mechanical engineering or equivalent field.
• 8+ or more years of experience in the power transformer industry (engineering, sales, project management, field engineer, services). Candidates with more experience can be considered for a higher level or vice-versa.
• Power Transformer design or repair experience is required.
• Strong strategic and analytical skills, with the ability to develop and implement effective process improvements.
• Excellent communication and interpersonal skills, with a customer-centric approach to offer and order management.
• Experience with Engineering software, SAP & Salesforce is an added advantage. 
• If not local the candidate must be willing to relocate to Charlotte-NC area. 
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team  

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. 

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:  https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Jobs & Careers: https://jobs.siemens-energy.com/jobs

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