Head of Digital Service Excellence

役割について

勤務地
UNITED STATES OF AMERICA
Florida
Orlando
  • 国: UNITED STATES OF AMERICA
  • 州/県/国: Texas
  • 市: Houston

  • 国: UNITED STATES OF AMERICA
  • 州/県/国: North Carolina
  • 市: Charlotte

在宅勤務 又は 事務所勤務
ハイブリッド勤務（在宅勤務/事務所勤務）
会社
Siemens Energy, Inc.
組織
EVP Global Functions
部署
Strategic Procurement
フルタイム/パートタイム
フルタイム
経験レベル
熟練者　上級

A Snapshot of Your Day

As Head of Digital Service Excellence, you’ll lead a team responsible for delivering high-quality business support services for SE procurement. Your day will involve refining service concepts, coordinating with outsourcing partners, and ensuring smooth transactional operations in SAP. You’ll monitor performance metrics like ticket turnaround and first pass yield, drive continuous improvement, and collaborate with IT teams to maintain reliable service interfaces.

How You’ll Make an Impact

  • Frameworks & Standards: Define and implement service management frameworks and operational standards for SE procurement systems and solutions. Ensure alignment with business needs and drive efficiency across service delivery.
  • Collaboration & Oversight: Lead coordination with internal stakeholders and external outsourcing partners. Work closely with IT teams to ensure smooth interface operations and support harmonized service execution.
  • Performance & Quality Management: Monitor and improve service KPIs such as ticket turnaround times and first pass yield. Oversee transactional support processes in SAP, ensuring data accuracy and timely goods receipt posting.

What You Bring

  • Bachelor’s or master’s degree in business administration, Operations Management, or a related field. Certifications in service management (e.g., ITIL, Six Sigma) are advantageous.
  • 5+ years of experience in business service management, including leadership of service delivery teams and outsourced providers. Proven ability to implement service frameworks, manage transactional operations, and drive performance through KPIs.
  • Deep understanding of service management principles and business support operations, especially within procurement and shared service environments.
  • Familiarity with SAP MM and basic knowledge of ARIBA and MDG to oversee transactional processes and interface with IT teams.
  • Ability to monitor and report on service metrics such as first pass yield, ticket throughput times, and SLA adherence.
  • Proficiency in English is required; knowledge of German is a plus. International working experience is preferred; Willingness to travel 20-40% of the time, both domestically and internationally.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Strategic Procurement
Our team is actively supporting the Siemens Energy Procurement Transformation, a global initiative launched to optimize the functionality of Siemens Energy Procurement, both with focus on the organization and on digitalization opportunities.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards/Benefits
  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits 
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave



雇用機会均等法（EEO）に関する声明

Siemens Energy は、職場における多様性を奨励する、機会均等法と差別撤廃措置に賛同する雇用主です。資格を満たすすべての求職者に、人種、皮膚の色、信条、宗教、国籍、公民権の状態、家系、性別、年齢、能力に関係しない身体的・精神的な障害、婚姻状態、家族に対する責任、妊娠、遺伝情報、性的志向、ジェンダー表現、性自認、トランスジェンダー、性的ステレオタイプ化、保護命令の状態、保護対象の退役軍人または軍人である状態、兵役からの不名誉除隊、さらに、連邦法、州法、現地法の保護下にあるその他の範疇に関係なく、
雇用に関する配慮を講じます。

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