Head of Digital Service Excellence

关于职务

Location
UNITED STATES OF AMERICA
Florida
Orlando
  • 国家: UNITED STATES OF AMERICA
  • 州/省/县: Texas
  • 城市: Houston

  • 国家: UNITED STATES OF AMERICA
  • 州/省/县: North Carolina
  • 城市: Charlotte

远程办公或公司办公
混合模式（远程办公/公司办公）
法律主体
Siemens Energy, Inc.
组织机构
EVP Global Functions
业务部门
Strategic Procurement
全职/兼职
全职
经验水平
高级专业人士

A Snapshot of Your Day

As Head of Digital Service Excellence, you’ll lead a team responsible for delivering high-quality business support services for SE procurement. Your day will involve refining service concepts, coordinating with outsourcing partners, and ensuring smooth transactional operations in SAP. You’ll monitor performance metrics like ticket turnaround and first pass yield, drive continuous improvement, and collaborate with IT teams to maintain reliable service interfaces.

How You’ll Make an Impact

  • Frameworks & Standards: Define and implement service management frameworks and operational standards for SE procurement systems and solutions. Ensure alignment with business needs and drive efficiency across service delivery.
  • Collaboration & Oversight: Lead coordination with internal stakeholders and external outsourcing partners. Work closely with IT teams to ensure smooth interface operations and support harmonized service execution.
  • Performance & Quality Management: Monitor and improve service KPIs such as ticket turnaround times and first pass yield. Oversee transactional support processes in SAP, ensuring data accuracy and timely goods receipt posting.

What You Bring

  • Bachelor’s or master’s degree in business administration, Operations Management, or a related field. Certifications in service management (e.g., ITIL, Six Sigma) are advantageous.
  • 5+ years of experience in business service management, including leadership of service delivery teams and outsourced providers. Proven ability to implement service frameworks, manage transactional operations, and drive performance through KPIs.
  • Deep understanding of service management principles and business support operations, especially within procurement and shared service environments.
  • Familiarity with SAP MM and basic knowledge of ARIBA and MDG to oversee transactional processes and interface with IT teams.
  • Ability to monitor and report on service metrics such as first pass yield, ticket throughput times, and SLA adherence.
  • Proficiency in English is required; knowledge of German is a plus. International working experience is preferred; Willingness to travel 20-40% of the time, both domestically and internationally.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Strategic Procurement
Our team is actively supporting the Siemens Energy Procurement Transformation, a global initiative launched to optimize the functionality of Siemens Energy Procurement, both with focus on the organization and on digitalization opportunities.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards/Benefits
  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits 
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave



平等就业机会声明

西门子能源是一个机会均等和平权行动雇主，鼓励工作场所的多样性。Siemens Energy 为员工提供平等机会和平权措施，致力于打造多元的工作场所。所有符合条件的申请者均有机会被录取，不受以下因素影响：种族、肤色、信仰、宗教、国籍、公民身份、血统、性别、年龄、无关能力的身体或精神残疾、婚姻状况、家庭责任、怀孕、遗传信息、性取向、性别表达、性别认同、跨性别、性别刻板印象、保护令状态、受保护的退伍军人或军人身份或不名誉退伍，以及其他受联邦、州
或地方法律保护的情况。


法律规定给予平等就业机会
联邦法律保护申请者和员工免受歧视。点击此处阅读更多。

薪资透明不歧视条款
Siemens 遵守《11246 号行政令》，包括薪资透明不歧视条款。点击此处阅读更多 (.PDF) 。

加利福尼亚州隐私声明
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