Siemens Energy

Location: 浙江省杭州经济技术开发区18号大街（东）128号

This position for an After-Sales Service Engineer is an addition to the Erection and Commissioning team in SHVC, created to address business continuity risks from a shortage of professional engineers and increasing demand for equipment services. The position requires long-term business trips, and candidates must have a certain level of English proficiency, experience in installing and commissioning circuit breakers and disconnecting switches, team writing skills, and problem-solving abilities. To meet this demand, the role focuses on three core areas: on-site technical execution for switchgear equipment, direct customer support and training, and comprehensive service documentation. This structure ensures that all aspects of the after-sales service lifecycle, from installation to maintenance and reporting, are effectively managed. Given the focus on hands-on field service and customer interaction, the ideal candidate will possess significant experience in a similar technical role, supported by a vocational degree in an electrical or mechanical discipline. Key requirements include strong troubleshooting skills, proficiency with electrical systems, and excellent communication abilities.

How You’ll Make an Impact

• 60% On-Site Technical Service & Commissioning
  • Perform on-site installation, erection, and commissioning of switchgear equipment according to project specifications and safety standards.
  • Diagnose, troubleshoot, and resolve complex technical issues on electrical and mechanical systems in the field to minimize customer downtime.
  • Conduct scheduled preventative maintenance, system upgrades, and repairs to ensure optimal equipment performance and longevity.
  • Serve as the primary technical contact for customers during service interventions, providing expert guidance and support.
• 20% Service Documentation & Reporting
  • Complete detailed service reports, maintenance logs, and commissioning checklists for all on-site activities in a timely and accurate manner.
  • Document product failure information and serviceability issues, escalating complex problems to the relevant engineering teams for analysis and resolution.
  • Maintain accurate records of tools, spare parts, and test equipment used for service jobs.
• 20% Customer Support & Training
  • Instruct customers on the correct operation, safety procedures, and routine maintenance of installed equipment.
  • Provide clear and professional communication to clients regarding service status, findings, and recommendations to ensure customer satisfaction.

What You Bring

Education

• Vocational degree, technical college diploma, or equivalent in Electrical Engineering, Mechatronics, or a related field.
• 3-5 years of hands-on experience in field service, commissioning, or maintenance of electrical equipment, preferably with medium or high-voltage switchgears.
• Proven experience in a customer-facing technical support role.

Skills

• Technical Abilities
  • experience in installing and commissioning circuit breakers and disconnecting switches
  • English skill
  • Troubleshooting (Problem Solving)
  • Electrical Wiring
  • Mechanical Aptitude
• Customer Service & Communication
  • Active Listening
  • Rapport Building
  • Technical Training
  • Patience
• Professional & Operational Knowledge
• Switchgear Systems & Commissioning
• Service Reporting & Record Keeping
• Accountability
• Ethical Standards And Conduct