Siemens Energy

In Siemens Energy Distribution Transformers, we are looking for our next IT User Experience Professional who is going to be responsible for providing frontline technical support to users across the DT organization

A Snapshot of Your Day

The IT/OT Support Technician provides frontline technical support to users across the DT organization. This role is responsible for resolving hardware, software, and network issues, ensuring minimal disruption to business operations. The technician works closely with the Global IT/OT Support Lead and other IT/OT teams globally to deliver consistent, high-quality support services in line with global standards.

How You’ll Make an Impact

• Provide first- and second-line technical support for desktops, laptops, mobile devices, printers, and other IT/OT equipment.
• Troubleshoot and resolve issues related to operating systems, business applications, hardware and network connectivity. Support remote users via phone, email, and remote access tools in all sites.

• Provide service Management by global logging, tracking, and resolving incidents, problems and service requests using the organization’s ITSM platform and escalating unresolved issues to appropriate teams or vendors, following defined escalation procedures and ensure the timely resolution of tickets in accordance with SLAs.
• Collaboration & Communication: Work closely with global and local IT/OT teams to ensure consistent support coverage, communicate technical information clearly to non-technical users and participate in local and global IT/OT meetings and contribute to knowledge sharing.
• Ensure the system maintenance, assisting with software installations, updates, and patch management, supporting onboarding and offboarding processes, including account setup and hardware provisioning and maintaining accurate inventory of IT/OT assets and updating documentation regularly.
• Ensure a continuous improvement identifying recurring issues and suggest improvements to reduce incidents, contributing to the development of support documentation and user guides and staying updated on new technologies and best practices in support.

What You Bring

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT/OT support or helpdesk roles.
• Proficiency with Windows, macOS, Microsoft 365, and common enterprise applications.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk).

• Strong troubleshooting, communication, and customer service skills.

• Proficient in local language and English.

About the Team

You will be part of the Transformers Colombian team; specifically, the Operational Excellence department, with constant interaction with teams from all areas that interact in the supply chain.

We constantly review personal development, which allows us to propose training plans, development plans and acquisition of soft skills.

We foster a culture of open and effective communication with the work team and leaders, focused on a culture open to feedback.

https://www.siemens-energy.com/employeevideo

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits:

• On-site work
• Prepaid medicine at 100% for the employee and 25% for the spouse.
• Transportation route.
• Casino.
• Parking.