Über die Aufgabe
Standort
Deutschland
Bayern
Muenchen
- Country/Region: Germany
- Staat/Provinz/Bezirk: Land Berlin
- Stadt: Berlin
- Country/Region: Germany
- Staat/Provinz/Bezirk: Bayern
- Stadt: Erlangen
- Country/Region: Germany
- Staat/Provinz/Bezirk: Nordrhein-Westfalen
- Stadt: Mülheim
- Country/Region: Germany
- Staat/Provinz/Bezirk: Hessen
- Stadt: Frankfurt am Main
Remote oder Büro
Hybrid (Remote/Büro)
Unternehmen
Siemens Energy Global GmbH & Co. KG
Organisation
EVP Global Functions
Geschäftsbereich
Information Technology
Vollzeit / Teilzeit
Vollzeit
Erfahrungsniveau
Experienced Professional
A Snapshot of Your Day
Embark on an exciting role guiding the execution of IT Service & Solution Management policies and managing the budget planning for our IT functions. Your task will involve monitoring IT projects, ensuring quality standards are met, and overseeing the change request process for service enhancements. As an escalation point, you will handle case clarifications while implementing internal and external monitoring controls.
A significant part of your role will be improving customer satisfaction by developing strategies, handling issues, and ensuring efficient resolution of complaints. This role offers a compelling blend of technical and customer-focused responsibilities.
This role offers a unique blend of technical and customer-focused tasks. If you are ready to bring your passion and expertise to an innovative team, apply today and shape the future of IT Service & Solution Management.
How You’ll Make an Impact
- Guiding the implementation and/or administration of IT Service Management & Solution policies, guidelines, programs, and standards for the new Liquidity Planning service
- Documenting and implementing new business requirements in collaboration with the software development team
- Managing the change request process for service or solution enhancements (CRs) and ensuring quality assurance
- Overseeing function-related budget planning and corresponding reporting
- Monitoring IT projects' new demands from a Service or Solution Management perspective to maintain quality standards and processes
- Acting as an escalation point for case clarifications and implementing internal SLA Monitoring & Service Controlling and external Provider & KPI Monitoring
What You Bring
- Degree in (business) computer science required
- 2-3 years of relevant professional experience as a Business Analyst and/or IT Service Owner in financial service providers, treasury departments, or related consultancies necessary
- Hands-on experience in data-driven services like SAP Analytics Cloud and data lakes like SnowFlake or equivalent essential
- Strong ITIL process knowledge and practical experience in IT Service Management crucial
- Familiarity with working in a regulated environment (ICFR/ITGC, ISO) or similar control sets important
- Experience in managing services financially (e.g., budget planning, cost controlling, resource capacity planning) required
About the Team
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
- We also offer the opportunity to become a Siemens Energy shareholder
- We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
- The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
- In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical
#RPO