Siemens Energy

• Lead the resolution of customer Technical Issues (TI) in the region, including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues.
• Manage and drive a team of experts both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.
• Manage the customer interface in a dynamic environment, lead the relationship from a technical resolution standpoint.
• Drive the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)

• Proven leadership track record of being able to work across the organization to develop solutions for technical customer issues
• Ability to work and communicate directly with the customer in a high-pressure environment
• Master’s degree in related field of mechanical engineering, aerospace engineering, or equivalent
• 15+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities
• Experience in leading RCAs and relevant methodologies such as Kepner Tregoe or equivalent
• Fluency in German and English (min. B2 level) with the ability to explain technical details and concepts to customers and non-technical personnel

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.      

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programs and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical