Technical Support Specialist- Offshore Wind Turbine Industry (Virgina Beach, VA area)

O roli

Lokalita
UNITED STATES OF AMERICA
Virginia
Virginia Beach
  • Země": UNITED STATES OF AMERICA
  • Stát/kraj/okres: Virginia
  • Město: Norfolk

  • Země": UNITED STATES OF AMERICA
  • Stát/kraj/okres: Virginia
  • Město: Newport News

  • Země": UNITED STATES OF AMERICA
  • Stát/kraj/okres: Virginia
  • Město: Chesapeake

  • Země": UNITED STATES OF AMERICA
  • Stát/kraj/okres: Virginia
  • Město: Suffolk

  • Země": UNITED STATES OF AMERICA

Společnost
Siemens Gamesa Renewable Energy, LLC
Organizace
Wind Power
Obchodní jednotka
Offshore
Plný/Částečný úvazek
Na plný úvazek
Úroveň praxe
Začínající profesionál
A Snapshot of Your Day

We are seeking a highly skilled and motivated Technical Support Specialist to assist offshore wind turbine technicians in troubleshooting, maintaining, and optimizing the performance of wind turbines. As a key member of our support team, you will provide real-time technical guidance and support to field technicians working on offshore wind farms. Your role will involve diagnosing issues, assisting with technical procedures, wind turbine troubleshooting and ensuring that turbines operate at peak efficiency with minimal downtime.

This role is based in Virginia with a primary focus on our Coastal Virginia Offshore Windfarm however you will also remotely contribute to wider global technical support objectives and from time to time you may be required to travel to other windfarms. Excellent communication skills, technical expertise in wind turbine systems, and the ability to work in a fast-paced environment are critical in order to be successful in this role.

How You’ll Make an Impact

  • Provide remote support to offshore technicians for troubleshooting, repairs, and maintenance on wind turbines. Analyze and diagnose technical issues using remote monitoring systems, SCADA data, and field reports. Guide technicians through complex technical procedures to ensure safe and efficient repair or replacement of components. Liaise with field engineers, OEMs (Original Equipment Manufacturers), and other technical teams to resolve issues in real-time. Provide local wind turbine troubleshooting support on complex or re-occurring failures.
  • Monitor turbine performance via remote systems and identify potential issues before they lead to downtime. Perform remote diagnostics and recommend preventive maintenance strategies to maximize uptime. Analyze fault reports and alarms generated by wind turbine control systems.
  • Create and update detailed technical documentation for common troubleshooting scenarios and procedures. Log and track support cases using the company’s ticketing system, ensuring timely resolution and follow-up. Provide comprehensive incident reports to the engineering and management teams, detailing technical issues, resolutions, and any required follow-up actions.
  • Collaborate with internal teams including Engineering & Operations to ensure that all technical solutions follow safety regulations and operational standards. Escalate complex technical issues to advanced support or Engineering when necessary and track the resolution progress.
  • Work alongside customers, collaborators, or site managers as needed to clarify technical issues and share updates on ongoing work. Assist in maintaining relationships with turbine manufacturers and third-party vendors for technical support and product knowledge.
  • Electrical, Mechanical, Renewable Energy qualifications or a related technical field preferred. Strong understanding of wind turbine systems, including mechanical, electrical, hydraulic, and control systems. Experience with SCADA systems and remote monitoring platforms for wind turbines. Ability to interpret technical documentation, schematics, and data logs. Familiarity with industry standards, safety protocols, and operational procedures for wind turbines.

What You Bring

  • A high school diploma (or equivalent) is required. A degree in a related field is preferred. 2 or more years of experience in technical support, field service, or maintenance roles related to wind turbines or industrial systems is desired. Various combinations of experience and education will be considered.
  • Experience with offshore wind turbines or other renewable energy projects is a big plus.
  • Previous collaboration various wind turbine OEMs, such as Siemens Gamesa, Vestas, GE, or similar.
  • GWO (Global Wind Organization) Basic Safety Training (preferred but not required).
  • Any relevant certifications in wind energy technology, electrical systems, or mechanical systems are a plus.
  • Proficient in using ticketing systems (such as Jira, ServiceNow, etc.) to log, track, and manage support cases.

Driving is a crucial function of the job and applicants must have a valid driver’s license at the time of application with an acceptable driving record. Employees must maintain a valid license and acceptable driving record and may be subject to periodic DMV checks of their license.

Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States

About the Team

Working in Service Engineering, the Global Technical Support team are responsible for first level technical support for offshore wind technicians all over the world.

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.

Rewards/Benefits

Career growth and development opportunities with a tuition reimbursement program
Safe and supportive work culture
Company paid Health and wellness benefits with multiple plan options!
Generous PTO program, paid holidays, and floating holidays!
401K savings plan with company match
Parental leave

We are accepting applications from candidates located anywhere in the United States including California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island or Washington State. Siemens Gamesa offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position is between $72,000.00 - $77,000.00. If hired, employees are eligible to participate in a Gain sharing program. More information about this program is available during the interview process.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Prohlášení o rovných pracovních příležitostech

Společnost Siemens Energy je zaměstnavatelem, který podporuje rovné pracovní příležitosti a rozmanitost na pracovišti. Všichni kvalifikovaní uchazeči budou při přijímání do zaměstnání bráni v úvahu bez ohledu na jejich rasu, barvu pleti, vyznání, náboženství, národnostní původ, státní občanství, předky, pohlaví, věk, fyzické nebo duševní postižení nesouvisející se schopnostmi, rodinný stav, rodinné povinnosti, těhotenství, genetické informace, sexuální orientaci, vyjádření genderu, genderovou identitu, transgender, sexuální stereotypy, status chráněné osoby, status chráněného veterána nebo vojáka nebo nepříznivého propuštění z vojenské služby a další kategorie chráněné federálními, státními nebo místními
zákonnými předpisy.

Rovné pracovní příležitosti jsou zákonem
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Ustanovení o nediskriminaci v oblasti transparentnosti odměňování
Společnost Siemens se řídí prováděcím příkazem 11246, včetně ustanovení o nediskriminaci v oblasti transparentnosti odměňování. Klikněte zde a přečtěte si více (.PDF).

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