Client Service Manager - Team Lead

關於職位

地點
UNITED STATES OF AMERICA
Louisiana
Geismar
公司
Siemens Energy, Inc.
組織
Transformation of Industry
業務單位
Compression
全職/兼職
全職
經驗等級
中級專業人士

A Snapshot of Your Day (position overview)

Manage a team of Client Service Managers to ensure quotes and job execution are in accordance with company guidelines and customer requirements. Team supports operations and project execution in the service center. Equipment serviced includes steam turbines, centrifugal and reciprocating compressors, safety valves, and other related turbomachinery equipment. Customers include oil refineries, petrochemical plants, power plants, universities and hospitals. Work alongside shop supervisors, shop leadmen, repair engineers, and Service Center manager.

How You’ll Make an Impact (responsibilities)

  • Lead and manage Service Center team to ensure quotes, job execution, and customer requirements are met.
  • Oversee daily operations and contractual responsibilities, including scope, schedule, cost, and compliance with quality and safety standards.
  • Develop and train team members, providing guidance and clear work instructions aligned with technical and factory specifications.
  • Serve as primary client contact, interpreting maintenance/repair specifications, resolving complaints, and ensuring customer satisfaction.
  • Monitor and improve performance, implementing strategies for quality, productivity, profitability, and supporting Lean initiatives.
  • Manage financial and project reporting, including accurate forecasts, job-cost tracking, and delivering progress documentation internally and externally.

What You Bring (requirements)

  • High School Diploma or GED required; bachelor’s degree in business, Engineering, or related field preferred.
  • Minimum 5 years with rotating/reciprocating equipment repairs or manufacturing; 3+ years in team leadership and management.
  • Ability to interpret shop instructions and manufacturing drawings; proficiency in MS Word, Excel, PowerPoint, Project, and Outlook.
  • Strong leadership, organizational, prioritization, and project management skills; positive, team-oriented attitude; dependable and adaptable to fast-paced environments.
  • Teachable, humble, receptive to feedback; strong work ethic with commitment to excellence and quality standards.
  • Capability in project planning; occasional overtime to support client outages; ability to work independently with limited supervision.

About the Team

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

 

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

 

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

 

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

  • ·         Career growth and development opportunities; supportive work culture
  • ·         Company paid Health and wellness benefits
  • ·         Paid Time Off and paid holidays
  • ·         401K savings plan with company match
  • ·         Family building benefits
  • ·         Parental leave

https://jobs.siemens-energy.com/jobs

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