Siemens Energy

A Snapshot of Your Day

Imagine leading a dynamic team in a global environment, where your strategic vision and innovative mindset drive continuous improvement in support services. You’ll manage and mentor team members, fostering collaboration and inspiring them to excel. Your day involves developing support solutions that enhance customer satisfaction and implementing strategic initiatives to optimize operations. With a focus on process improvement, you’ll analyze complex problems and maintain a proactive approach to challenges, ensuring seamless communication between leadership and internal teams.

How You’ll Make an Impact

• Manage and mentor team members, providing continuous performance feedback and fostering a collaborative environment locally and globally
• Develop support solutions that address customer needs and enhance service delivery
• Implement strategic initiatives and optimize support operations to improve team efficiency and customer satisfaction
• Maintain a dynamic and proactive approach to problem-solving, adapting to changing priorities and challenges
• Establish clear working principles, ownership, and transparency in a global stakeholder environment.
• Act as a liaison between the leadership team and internal teams to ensure a seamless support experience, contributing to leadership development initiatives
• Monitor key performance indicators (KPIs) and analyze objective results to identify areas for improvement and capacity planning.

What You Bring

• Proven 5+ years of experience in a supervisory role within operations support, customer service, or solution management and team management
• Solid understanding of ticketing systems, AI tools, and digitalization processes combined with a fresh external perspective on market trends
• Focus on process improvement by demonstrating ownership mindset and drive
• Ability to analyze complex problems while maintaining a strategic perspective
• A dynamic character with a vision for continuous innovation in support services
• People-focused communication and interpersonal skills, with the ability to inspire, motivate teams.
• 30% travel required
• Fluent in English; German is a plus.
• Bachelor’s degree in business administration, Management, or a related field.

About the Team

Join a team committed to making tomorrow different today. In our Service and Digital division, we offer cutting-edge technologies and solutions for the Gas and Power industries. Our Controls and Digitalization Business Unit focuses on delivering value through engineering, innovation, and digital transformation. Collaborate with stakeholders and team members globally, driving continuous improvement and innovation.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.