Siemens Energy

A Snapshot of Your Day

The Regional Service Manager is responsible for the agreed service delivery to the sites. The Regional Service Manager is designated as the point of contact for critical issues and accountable if service delivery falls short of expectations. The Service Delivery Manager represents IT to the regional business and users of the IT services. Works in close relation and collaboration with the Global Service Desk Manager to deliver the best possible service to the SE business.

How You’ll Make an Impact

• Educate global user community how to use the IT Support processes; Introduce and supervise SE IT standards and IT Security within the assigned region of responsibility
• Provide and collect feedback about service performance to stimulate and drive continuous service improvement initiatives Ownership of regional input/collation of data for improvement planning (Big Picture Issue Log)
• Act as communicator towards business within projects and ensure business is aware of their responsibilities. Collect local requirements for global projects and initiatives
• Record local demands and hand them over to Business Relationship Management / Demand Management
• Steering of local Service providers as advised by provider management and supported by local On-Site Support team. Being contact person for any single user related complaints / enquiries. Ensure that customer and user complaints as well as critical issues are handled.
• Build service level reports for sites / regions: Summarize service levels and provide service level reporting towards the local business. Supervising the delivery of services to all defined locations
• Explain IT invoices to local business.

What You Bring

• Bachelor’s / Master’s degree or equivalent experience in the field of computer science or equal, with a good experience in service management
• 7-9 years of total working experience in a similar role, including
• Proficient in ITIL concepts including Incident Management, Problem Management, and Knowledge Management
• Proven Experience working with ServiceNow
• Service Assurance principles leading to user experience enhancement
• Experience in Vendor Management
• Excellent customer skills within a global environment
• Handling critical issues and de-escalation skills – Serving as the single point of contact for problems within the APAC region
• Working experience in driving service improvement programs globally
• Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
• Working with International teams in a similar role, a must.

About the Team

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our distributed team is dedicated to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Employees are eligible for Remote Working arrangements up to 2 days per week.
• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis

Reference:

https://jobs.siemens-energy.com/jobs