Siemens Energy

About the role

Location: Egypt – Service Center, Ain Sokhna
Department: Repair Service Center – Operations
Mode of Employment: Permanent
Position Title: Operations Manager – Repair Service Center

A Snapshot of Your Day

As an Operations Manager, you will be responsible for the day-to-day operations of the Repair Service Center, ensuring efficiency, quality, safety, and customer satisfaction. You will lead multidisciplinary teams, optimize operational processes, and ensure compliance with Siemens Energy standards, while driving continuous improvement and operational excellence.

This role combines strong leadership, operational oversight, financial discipline, and customer focus in a highly technical service environment.

How You’ll Make an Impact

• Oversee and manage the daily operations of the repair service center, ensuring smooth and efficient workflow across all activities.
• Monitor repair project execution to ensure timely delivery, quality compliance, and optimal resource utilization.
• Lead, mentor, and develop technicians, supervisors, and support staff, fostering a culture of high performance, teamwork, and continuous improvement.
• Implement and maintain robust quality control processes, ensuring repairs meet internal and external quality standards.
• Conduct regular audits and inspections to ensure compliance with quality, safety, and operational standards.
• Ensure high levels of customer satisfaction by proactively addressing client needs and resolving operational issues efficiently.
• Build and maintain strong relationships with key customers, vendors, and internal stakeholders.
• Identify opportunities for process improvement and implement efficiency-enhancing initiatives using Lean and continuous improvement methodologies.
• Oversee inventory management, ensuring availability of critical parts and materials while minimizing waste and excess stock.
• Ensure full compliance with health, safety, and environmental regulations, promoting a strong safety culture through regular training and awareness initiatives.
• Develop and manage the service center budget, controlling costs and optimizing resource allocation.
• Monitor financial and operational KPIs, analyzing performance trends and implementing corrective actions where needed.
• Prepare and present regular operational performance reports to senior management.
• Manage relationships with external suppliers and vendors, including contract negotiation and performance monitoring.
• Oversee special projects, ensuring delivery on time, within budget, and aligned with business objectives.
• Ensure accurate and up-to-date documentation, including work orders, inspection reports, and maintenance records.

What You Bring

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field.
• A Master’s degree or relevant certifications (PMP, Six Sigma, Lean) are considered an advantage.
• Minimum of 5–7 years of experience in operations management, preferably within a repair or service center environment.

Technical & Functional Skills

• Strong understanding of repair, maintenance, and service center operations.
• Solid knowledge of operational workflows, inventory management, and quality control processes.
• Ability to analyze operational data, KPIs, and financial performance to support decision-making.

Leadership & Soft Skills

• Proven leadership skills with the ability to inspire, coach, and develop high-performing teams.
• Strong communication and interpersonal skills, with the ability to collaborate across functions.
• Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-oriented mindset with a strong focus on service quality and stakeholder satisfaction.
• Strong safety awareness and commitment to maintaining a safe working environment.
• Proactive, solution-oriented, and committed to continuous improvement and operational excellence.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform

•    e-Learning
•    Mentorship
•    Coaching