Siemens Energy

A Snapshot of Your Day

As CMDB Architect you will be responsible for managing and optimizing operations in CMDB Management processes. You will lead a team and will plan and adjust service quality, service costs, create, and will maintain and improve these processes, ensuring that delivery meets the required standards, with the main target of business continuity, aiming to prevent and resolve any impact that may occur to our services. This includes applying standard operating procedures that are agreed and validated by every infrastructure owner and escalating to the respective teams when support is required. Your role will involve overseeing the implementation of best practices of these processes ensuring compliance with industry standards.

How You'll Make an Impact

• Sustainability & Quality: Bring orientation to deliver solutions that can be maintained and improved over time, maximizing value to the organization.
• Operational Management: Take responsibility for managing the Resolution Processes, continuously improve them and report results to the organization.
• ITIL Practices: Strong background in implement and overseeing ITIL practices to enhance service management.
• Collaboration: Work closely with various departments and external partners to ensure smooth service delivery.
• Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
• Cost Planning: Plan and adjust service costs to ensure efficient use of resources.

What You Bring

• Expertise: Strong knowledge of Service Management and related technologies.
• Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.
• Skills: Decision-making, problem-solving skills, and coordination of third-party providers.
• ITIL Training: ITIL training is advantageous.
• Technical Skills: Proficiency in Service Management & Service-Now.

About the Team

You will be part of Operational Control Center (OCC), a dedicated team focused on operational excellence and execution of IT processes. This team is responsible for managing and optimizing IT & services, ensuring that they meet the needs of the organization and its stakeholders. We provide an atmosphere to learn & develop your skills in an agile and flexible work environment.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences

Rewards and Benefits

• Your lunch with meal tickets
• Keep your brain fit with our trainings
• Special for books lovers - Bookster
• Stay safe and healthy with our medical subscription
• Think about your future too with Private Pension Pilon III
• Look after yourself with our Wellbeing Initiatives

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