ITSM / SIAM Governance Specialist

Over de functie

Locatie
India
Haryana
Organisatie
EVP Global Functions
Bedrijfseenheid
Information Technology
Voltijd/deeltijd
Fulltime
Ervaringsniveau
Experienced Professional
Location: Gurgaon
Department: Siemens Energy Information Technology
Mode of Employment: Permanent

LET’S TALK ABOUT YOU
Your profile
• Masters or bachelor’s degree in IT / Computer Science.
• University degree in a relevant field with 8-10 years equivalent work experience with ITSM and ITIL methodologies.
• Certifications in ITIL Foundation and preferably Service Integration & Management (SIAM).
• 8+ years experience in higher IT Service Management roles, with strong experience in process, service delivery management, contracts and service integration
• Proven experience in designing, documenting and implementing IT Service Management practices across an organization
• Experience working in a team-oriented, collaborative environment.
• Experience of managing process owners, service owners and senior stakeholders (IT Board level).
• Strong skills in influencing, negotiating and communication.
• Experience of ITSM in ServiceNow.

Your responsibilities
• To build an initial overview of the state of ITSM in the organization, then to help create a plan for harmonizing ITSM across the organization.
• Moving forward, to develop and maintain an overarching ITSM Framework document, which defines the overall methodology for multiple ITSM practices, for example
o ITIL Processes
o Performance Management
o Reporting
o SLA definition
o Service Integration \ SIAM
o Tooling
• Work with global process owners, to guide, collate and publish the next level of detail for each practice
• To be an expert to support others on ITSM best practice in accordance with the ITSM Framework
• Governing ITSM execution in Siemens Energy IT, to ensure compliance and quality.
Your opportunities for personal growth
• Be part of an international, multicultural and diverse team
• Work independently
• Work creatively

LET’S TALK ABOUT US
"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
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MORE INSIGHTS
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Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html