Engineer - Operations Service Desk

Over de functie

Siemens Energy Industrial Turbomachinery India Private Limited
Transformation of Industry
Experienced Professional

Let's Talk About You

How You’ll Make an Impact / Responsibilities

  • As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members.
  • Operational Service Desk team serves as the first point of contact for all support enquires related to SE Compressor products.
  • For each support request, quickly disposition it based on the vitality and level of technical support required.
  • Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation.
  • Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance and quality.
  • Participate in and/or conduct process and design FMEA and RCA as a part of multi-functional team, as required.
  • Support reporting and monitoring of performance metrics by ensuring high responsiveness.
  • Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc.
  • Constant engagement with the team to identify areas of improvement, cost out and standardization.

What You Bring / Skills, Capabilities

Required skills:

  • Bachelor’s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience.
  • Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
  • Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.)
  • Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc.
  • Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods.
  • Ability to communicate and convey ideas optimally to peers, suppliers and customers, and deliver technical presentations to customers and management.
  • Strong analytical skills and the ability to perform detailed engineering calculations
  • Excellent interpersonal skills as well as professional appearance to ensure first class customer interaction
  • Ability to act as lead for specified projects, and drive actions
  • Ability to identify significant engineering issues and raise accordingly
  • Ability to work well in a team environment, as well as independently
  • Ability to assess technical risk based on available data and/or calculation results.
  • Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.

Good to have added advantage:

Knowledge and understanding of Siemens Energy products and services.

Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly effective.

Willing to work in all 3 shifts including weekends.

Let’s talk about us

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a balanced future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

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