Siemens Energy

Field Service Manager EU3

About your Role

Embark on a challenging and exciting journey as the Field Service Manager EU3 - Compression in our dynamic organization based in Hengelo, Netherlands. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success.

This role will report into the Head of Field Service & Repair and will be based in Hengelo NL.

How you will make an impact:

• Orchestrate the field service organization for compression in EU3, overseeing a team dedicated to customer service excellence and technical support.
• Develop and implement strategic plans to optimize field service operations and ensure alignment with overall business compression field service objectives.
• Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers.
• Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues.
• Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture.
• Manage resource allocation, staffing, and training to enhance team capabilities and performance.
• Collaborate with cross-functional teams, including sales, engineering, and logistics, to ensure seamless communication and coordination in delivering comprehensive customer solutions
• Enforce quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery.
• Implement continuous improvement initiatives to enhance the overall effectiveness of field service processes

What you bring:

• Proven experience in a leadership role within field service operations, preferably in the compression industry.
• Strong technical knowledge of compression systems and rotating equipment.
• Excellent leadership and interpersonal skills, with the ability to inspire and empower a diverse team.
• Customer-focused mindset with a commitment to delivering exceptional service. –
• Strategic thinker with the ability to align field service operations with organizational goals.
• Effective communication skills in English.
• Proven track record in optimizing field service processes and driving operational efficiency.
• Eager and curious to learn and actively seek feedback impulses from inside and outside the organization.
• Willingness to travel domestically and internationally as required.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our distributed team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

"Let’s make tomorrow different today" is our genuine dedication at Siemens Energy to all customers and employees on the way to a balanced future.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

More insights

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and kindness. Our combined creative energy is fuelled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

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