Technical Operations Specialist (Electronics & ERP)

À propos de la fonction

ID du poste
294845
Emplacement
UNITED STATES OF AMERICA
Mississippi
Richland
Télétravail ou au bureau
Hybride (télétravail/bureau)
Entreprise
Siemens Energy, Inc.
Organisation
Grid Technologies
Unité opérationnelle
Switchgears
Temps plein / partiel
Temps plein
Niveau d’expérience
Professionnel / Chevronné

A Snapshot of Your Day

This position supports the Voltage Regulator Offer Management team by providing order management services throughout the customer order lifecycle. Responsibilities include order entry, order processing, order review, customer communications, order fulfillment support, and issue resolution. The role serves as a key liaison between customers, Offer Management, Engineering. Manufacturing, Supply Chain, and third-party logistics providers to ensure timely and accurate order execution.

The successful candidate will possess experience working within SAP ERP systems, strong attention to detail, and the ability to effectively communicate with customers and internal stakeholders. This position plays a critical role in ensuring business continuity, customer satisfaction, and compliance with established business processes and policies. 

How You’ll Make an Impact 

  • Perform daily order entry, order processing, order review, and reporting activities within SAP ERP systems.
  • Support the complete order lifecycle, including order creation, fulfillment coordination, delivery tracking. invoicing support, and issue resolution.
  • Provide timely and professional communication to customers regarding order status, shipment updates, documentation requests, and delivery schedules.
  • Coordinate customer requirements with Engineering, Manufacturing, Supply Chain, and Logistics teams to ensure successful order execution. Ensure compliance with established order management procedures, business policies, and customer
  • Monitor and resolve order discrepancies, processing errors, and fulfillment issues to maintain customer satisfaction. Monitor third-party logistics (3PL) performance and inventory activities, escalating concerns and trends as

    • needed.

  • Obtain, review, and distribute required customer documentation, engineering drawings, and order-related deliverables. Support continuous improvement initiatives related to order management processes and ERP system utilization.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Assess 3PL handling of Siemens inventory. Monitor 3PL KPI and escalate trends as necessary.

What You Bring 

  • Bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field preferred; alternatively, an equivalent combination of education and relevant experience will be considered.
  • 2-5 years of experience in order management, customer service, sales operations, supply chain operations, or a related business function.
  • Hands-on experience utilizing SAP ERP systems, preferably SAP S/4HANA or similar enterprise resource planning platforms. 
  • Strong customer service and communication skills with the ability to manage both internal and external stakeholder relationships.
  • Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail. 
  • Strong problem-solving and analytical skills with the ability to identify and resolve order processing issues. Ability to work independently white collaborating effectively across cross-functional teams


About the Team

Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. 

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo 

Rewards 

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave


Déclaration sur l'égalité des chances en matière d'emploi

Siemens Energy est un employeur qui souscrit au principe de l'égalité des chances et de l'action positive, et qui encourage la diversité sur le lieu de travail. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard aux éléments suivants : race, couleur de peau, croyance, religion, pays d'origine, statut de citoyen, ascendance, sexe, âge, handicap physique ou mental non lié aux capacités, état matrimonial, responsabilités familiales, grossesse, information génétique, orientation sexuelle, expression de genre, identité de genre, personne transgenre, stéréotypes sexuels, ordonnance de protection, statut d'ancien combattant protégé ou militaire, ou révocation défavorable du service militaire, et autres catégories protégées par la loi fédérale, nationale ou
locale.

L'égalité des chances en matière d'emploi fait partie de la loi
Les candidats et les employés sont protégés par la loi fédérale contre la discrimination. Cliquez ici pour en savoir plus.

Disposition de non-discrimination sur la transparence salariale
Siemens se conforme au décret américain n° 11246, qui comprend la disposition de non-discrimination sur la transparence salariale. Cliquez ici pour en savoir plus (.PDF).

Loi californienne sur la protection des données
Les résidents de Californie ont le droit de recevoir des avis supplémentaires concernant leurs informations personnelles. Cliquez ici pour en savoir plus.