Siemens Energy

A Snapshot of Your Day

Siemens Energy is seeking a dynamic and results-oriented individual to join our Electrification, Automation and Digitalization team as a Customer Service Head As the Customer Service Head, you will be responsible for leading a team of service engineers, driving the service business, and managing service contracts Your primary focus will be on delivering exceptional service to our customers, ensuring high customer satisfaction, and maximizing service revenue If you have a strong technical background, proven leadership skills, and a passion for delivering outstanding service in the automation, electrification, and digitalization field, this is an exciting opportunity to contribute to Siemens Energy's mission of providing innovative solutions to our valued customers

How you’ll make an impact?

• Lead and manage a team of service engineers, providing guidance, support, and coaching to ensure the delivery of high-quality service to customers
• Develop and implement service strategies and business plans to drive the growth of the service business and achieve revenue targets
• Collaborate with sales teams to identify service opportunities, develop service proposals, and negotiate service contracts with customers
• Manage service contracts, ensuring compliance with terms and conditions, and proactively engage with customers to understand their needs and provide value-added services
• Drive customer satisfaction by overseeing the timely and effective resolution of customer issues and complaints, maintaining strong customer relationships, and consistently exceeding customer expectations
• Monitor and analyze service performance metrics, such as service response time, first-time fix rate, and customer satisfaction scores, and develop and implement improvement plans as needed
• Identify market trends, customer requirements, and competitor activities, and provide strategic insights to enhance service offerings and competitive advantage
• Collaborate with cross-functional teams, including engineering, product development, and operations, to provide input on product improvements, serviceability, and customer requirements
• Develop and maintain service documentation, including service manuals, technical bulletins, and training materials, to ensure accurate and consistent service delivery
• Ensure compliance with safety regulations, company policies, and quality standards in all service operations
• Prepare and present reports on service performance, business growth, and customer feedback to senior management
• Promote, develop, and implement plans for improving the FS capabilities across the Region – prioritize the most critical competency requirements and set targets for certifications
• Promote and implement cross utilization and cross training across the region of service resources
• Establish excellent working relationships with the Heads of the other service organization within the region and global EAD organization
• Development of leadership candidates within the service team, conduct succession planning and development to support EAD’s mid and long term strategy

What you bring?

• Bachelor's degree in Engineering or a related field A Master's degree is a plus
• Minimum of 10  years in service business, preferably in the Oil and Gas Industry
• Extensive experience in field service management, preferably in the automation, electrification, or digitalization industry
• Strong technical knowledge of automation, electrification, and digitalization systems and equipment, such as control systems, electrical devices, and digital solutions
• Proven leadership and managerial skills, with the ability to inspire and motivate a team of service engineers
• Demonstrated experience in driving service business growth and managing service contracts (project management experience)
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong business acumen, with the ability to analyze market trends, customer needs, and competitor activities to drive strategic decision-making
• Results-oriented mindset, with a focus on achieving targets, exceeding customer expectations, and continuous improvement
• Strong customer orientation
• Ability to work collaboratively in a cross-functional environment and influence stakeholders at all levels
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Willingness to travel to customer sites or other Siemens Energy locations, as required

About the Team

We are a highly motivated team that takes pride in its work and is known for delivery results. Within our growth and development program, we nurture our competencies by providing continuous career coaching, trainings, and mentoring, all whilst working with senior management on high-profile engagements around the world.

Our culture is defined by caring, agile, respectful, authentic, and accountable individuals. We value excellence of any kind.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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