Siemens Energy

A Snapshot of Your Day

The selected candidate will serve as the main point of contact between Siemens Energy and our customers for processing warranty claims related to transformers within the Grid Technologies Sales division in North America. In this role, you will also tackle the responsibilities of a process quality manager, ensuring that project management milestones are met effectively!

Key responsibilities include overseeing the collection of warranty claims and collaborating with various internal teams—such as factories, project managers, service organizations, and finance—to resolve these claims efficiently. Additionally, you will support project managers in handling claims and analyzing quality-related issues!

How You’ll Make an Impact

• Improve customer satisfaction through clear lines of communication on warranty and quality topics.
• Provide quality data feedback to manufacturing for future product improvements
• Organize and follow up on repair status with internal stakeholders
• Work with procurement and finance to close financial topics on repair
• Work with Project Managers where needed on claims management and quality topics
• Develop processes that improve the efficiency and flow of claims through the Order Management and Service/Warranty process

What You Bring

• Strong communication skills for effective interaction with customers and integration of various stakeholders in the warranty repair process.
• Experience with power transformers is a plus.
• Ability to collaborate across multiple teams and job functions to achieve common goals.
• Background in quality management and processes during project execution.
• Understanding of business process implementation to support a fast-growing business.
• Technical education (e.g., Electrical Engineering) with 4+ years in process management/improvement, coordinating international networks, and proficiency in Microsoft 365 and SAP; experience with the Mendix platform is a plus. Fluent in English, with additional languages (German and/or Spanish) being a bonus.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

https://jobs.siemens-energy.com/jobs