Siemens Energy

A Snapshot of Your Day

Your day begins at the Power Transformer factory in Guanajuato, reviewing installation plans, active warranty cases, and the status of spare‑parts purchase orders together with the team. You coordinate with the Field Service team and collaborate closely with other departments such as Project Management, Quality, and Supply Chain to ensure that all required resources, documentation, and materials are aligned and available to support service activities and customer orders.

Throughout the day, you lead the team of service engineers and technicians, review customer cases, define corrective actions, maintain clear communication with clients, and support decision‑making within the team. You remain in constant contact with customers to address technical concerns, resolve field issues, and ensure customer satisfaction.

Your role also includes operational control of the department, monitoring KPIs, analyzing warranty‑related costs, optimizing internal processes, and collaborating with other key areas. Approximately 10–15% of your time may involve site visits for critical troubleshooting, failure investigations, or strategic customer support.

How You’ll Make an Impact

• Lead and coordinate the Technical Service activities and Spare Parts orders, ensuring effective customer support, process compliance, safe execution of activities, and adherence to HSE standards.
• Oversee end‑to‑end warranty case management, including failure analysis, planning and execution of corrective actions, cost‑of‑non‑quality control, and technical reporting.
• Manage and ensure the accurate and timely processing of spare‑parts purchase orders, guaranteeing material availability and on‑time delivery commitments to customers.
• Drive continuous improvement for products and internal processes by providing feedback to Engineering, Manufacturing, and Quality, and by supporting preventive and corrective actions.
• Maintain clear and proactive communication with customers, Project Management, Quality, Manufacturing, and Supply Chain to ensure timely issue resolution and strong cross‑functional cooperation.
• Monitor key performance indicators (KPIs), customer satisfaction, response times, operational efficiency, and cost metrics, defining action plans for continuous improvement.

Leadership Responsibilities

• Lead, mentor, and develop the technical team, ensuring clarity of roles, priorities, objectives, and performance expectations.
• Foster a strong culture of safety, operational discipline, and technical excellence within the department.
• Make informed and timely decisions based on technical rigor, customer impact, and business needs.
• Ensure strong collaboration with Project Management, Engineering, Quality, Manufacturing, and Supply Chain to provide integrated solutions and accelerate customer response.
• Anticipate operational risks, delays, or customer needs, promoting proactive actions and preventive measures.
• Strengthen the team’s customer‑centric mindset, maintaining high levels of customer satisfaction and long‑term relationships with strategic clients.

What You Bring

• Bachelor’s degree in Electrical or Electromechanical Engineering (other related degrees may be considered with relevant experience). Advanced English required.

·       Demonstrated leadership skills with a strong presence, capable of inspiring accountability, resolving complex situations, managing conflict, and maintaining team focus and performance under pressure.

• Minimum 7 years of experience in power transformer projects: installation, maintenance, commissioning, or failure support; experience in design, testing, or manufacturing is highly valued.
• Strong technical background in failure analysis, RCA methodologies, industrial communication protocols, and proficiency with Microsoft Office; SAP experience is a plus.
• Demonstrated experience leading technical or cross‑functional teams, coordinating stakeholders, and managing field or customer service activities.
• Experience interacting with customers in the utility, conventional and renewable generation, and EPC segments, demonstrating strong integrity and confidentiality.
• Personal competencies: results‑oriented, organized, resilient, decisive, collaborative, and able to perform effectively under pressure.
• High proficiency in both conversational and technical English, with the ability to communicate clearly with customers, suppliers, and internal stakeholders.