Siemens Energy
"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.
About the Role
Location
Mexico
Queretaro
Santiago de Queretaro
- Country: MEXICO
Remote vs. Office
Hybrid (Remote/Office)
Company
Siemens Energy, S. de R.L. de C.V.
Organization
EVP Global Functions
Business Unit
Digital Core
Full / Part time
Full-time
Experience Level
Early Professional
A Snapshot of Your Day
What You Bring
As an IT Application Support for Document Management Systems, you will play a crucial role in our global IT Team in ensuring seamless IT operations and user satisfaction within Siemens Energy. Your focus will be on providing high-quality support for Fabasoft Cloud to our internal customers, following ITIL best practices. You will collaborate closely with internal teams and external vendors to resolve issues, optimize processes, and enable efficient use of the applications
Your Responsibilities
Support and Incident Management
- Receive and process support requests through channels such as ticketing system and email.
- Diagnose and resolve issues.
- Document all support requests and solutions in the ticketing system for transparency and knowledge sharing.
- Provide user support for basic cloud topics, including access management and troubleshooting error messages or unexpected system behavior.
- Assist with onboarding new users and business cases, ensuring smooth handling of basic tasks in the Fabasoft Cloud.
- Support the installation and configuration of software components as required.
- Collaborate with other IT teams and vendors to escalate and resolve complex issues.
Training and Documentation
- Prepare guidelines and training materials to help users effectively utilize Fabasoft Cloud.
- Provide training sessions if needed to introduce new features and best practices.
Quality Assurance
- Support User Acceptance Testing (UAT) for new features and use cases.
- Ensure compliance with ITIL processes and internal standards during support activities.
- Degree in Computer Science, Information Technology, or a related field.
- Solid understanding of ITIL principles and IT service management processes.
- Familiarity with cloud platforms and basic troubleshooting techniques.
- Strong problem-solving and analytical abilities.
- Excellent communication skills to explain technical concepts clearly.
- Ability to work independently and collaboratively in a structured manner.
- Proficiency in English (written and spoken).
- Hands-on experience in IT support or service desk environments.
- Experience with ticketing systems and documentation practices.
- Knowledge of Fabasoft Cloud or similar platforms is advantageous
About the Team
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Savings Fund
- Parental leave and family building benefits
https://jobs.siemens-energy.com/jobs