Siemens Energy

A Snapshot of your day

Your day involves providing responsive support to customers by handling incoming calls and emails related to plant control systems and power plant operations, ensuring issues are addressed efficiently and professionally. Leveraging your technical knowledge and communication skills to troubleshoot concerns, deliver solutions, and maintain a high standard of customer service and operational support.

How You’ll Make an Impact

• Provide timely and professional support to customers by managing inquiries related to plant control and operating systems via phone and email.
• Accurately document customer interactions, service requests, troubleshooting activities, and resolutions within established systems.
• Work closely with technical and engineering teams to escalate, track, and resolve complex customer issues effectively.
• Conduct follow-ups with customers to ensure solutions have been implemented successfully and that customer satisfaction is achieved.
• Maintain a strong understanding of company products, services, and technical solutions to deliver accurate guidance and support.

What You Bring

• Diploma, Higher Diploma, bachelor’s degree, or relevant technical certification, preferably in an engineering or technical discipline.
• Previous experience in a customer support role, ideally within the power generation, industrial, or technical services sector.
• Strong communication skills in both Arabic and English (written and verbal), with the ability to effectively support customers and stakeholders.
• Proficient in using support ticketing systems and capable of quickly learning new software, tools, and processes; experience with Salesforce is an advantage.
• Highly organized, able to multitask, and capable of working both independently and collaboratively within a team environment.

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?​

​At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. ​

​Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. ​

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.​

Rewards/Benefits

• Opportunities to work with a global team​
• Opportunities to work on and lead a variety of innovative projects​
• Access to a variety of employee resource groups​
• Competitive Salary Package

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