Siemens Energy

A Snapshot of Your Day

To be the key contact point for SE customers in the country

To proactively build and nurture trusted relationships with our customers across the business lifecycle and to advocate for customer success

To create country strategies and support their implementation, setting the stage for further business growth

How You’ll Make an Impact

• Customer care along the entire life cycle of the business:

-Proactive relationship building with new and existing customers

-For defined Accounts, develop deep understanding of customer needs, priorities, requirements, as well as pain points / dissatisfaction; share insights and feedback with SE organization

-Support BAs in lead detection and issue management where needed

• Positioning SE externally for success:

-Organize and represent SE in industry associations, at conferences, etc.

-Build SE brand awareness, e.g., comms execution in country, SE customer events, campus events.

• Defining country strategy and identify areas with unleveraged potential:

-Continually gather market intel on developments, industry stakeholder dynamics, competitors, potential new customers, trends, etc.

-Identify country long-term needs, under-served and evolving markets, SE white spots, and attractive adjacent market segments

-Support MD in defining country strategies

• Implementing country strategy & initiatives:

-Support implementation of the country strategy

-Support and drive initiatives and roll-out of capture plans

-Support on ad-hoc requests that further SE’s goals in country

What You Bring

Customer Care

• Relationship Management and Executive Presence: Proficiency in building and nurturing long-term relationships with multiple stakeholders at various levels, including executives. Confidence in managing conflict and influencing decision-making.
• Strong Communication Skills: Ability to convey information clearly, listen actively, and respond appropriately to complex inquiries. Active listening to understand underlying issues; empathy, patience, and emotional maturity.
• Technical and Product Knowledge: A deep understanding of SE's products, services, and the customer's industry, including regulations and compliance requirements.
• Commercial Acumen: Understanding of how customer success impacts the business's bottom line, including Customer Lifetime Value (CLV) and expansion opportunities. Identify and position upsell/cross-sell solutions.
• Problem-Solving and Critical Thinking: Capacity to analyze complex B2B problems, identify root causes, and develop tailored, effective solutions. This includes strategic thinking and proactive problem-solving, anticipating challenges before they arise.
• Collaboration and Cross-Functional Influence: The capacity to work effectively with internal BA teams (Sales, PM, Service) to address customer needs and resolve issues. This requires building internal alliances and navigating organizational dynamics.
• Organizational Skills: Being self-motivated, organized, and able to manage multiple accounts and priorities effectively, as each MC will handle multiple customer accounts.

Country Strategies

• Market and Competitor Intelligence: Structure and conduct research to understand market structure and dynamics; as well as track competitor movements & SWOT
• Strategic analysis: Ability to derive actionable conclusions from data and inputs
• Policy and Stakeholders: Understand policy, regulatory, and geopolitical landscape that may impact SE and its customers
• Written and verbal communications: Present data and arguments persuasively to audiences of various sizes and seniority
• Partnerships: Understand gaps and potential in the portfolio offering and identify suitable local partners
• Portfolio knowledge: Understand SE current & planned portfolio offering and performance track record
• Customer knowledge: Understand customer needs, business case economics, constraints (e.g., regulation)
• Stakeholder management: Effectively gather and manage inputs, and work constructively across internal and external stakeholders
• Strategy execution: Program management and action tracking across diverse stakeholders

Others

• Domain Knowledge: For underserved verticals -- deep understanding (or willingness to build understanding) of customer segments being targeted; in particular, their economics, technologies, supplier-customer ecosystem
• Strategic Communication: Stakeholder engagement, developing narratives and persuasive arguments, writing and delivering presentations, public speaking
• Stakeholder Engagement: Build and manage relationships with industry, government, and community partners.
• Adaptability and flexibility: Willingness to step in as needs arise, even if not part of formal job scope.
• Teamwork and collaboration: Both internally and externally

About the Team

Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Supportive working environments and hybrid working arrangement.
• Readily available learning platform for your learning goal and career growth!
•  Opportunities to work with diverse and dynamic team across the globe!

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https://jobs.siemens-energy.com/jobs