Siemens Energy

A Snapshot of Your Day

As Service Operations Manager you will be responsible for overseeing all aspects of Queretaro Service Center operations and would be the local lead for the Field Service team in alignment with Regional FS Management.

How You’ll Make an Impact

• Create and execute strategies to meet business objectives, enhance customer satisfaction, and improve operational efficiency.
• Provide hands-on leadership to ensure operational excellence, safety, and continuous improvement at both Queretaro Service Center and the local Field Service team.
• Collaborate with other departments, including sales, marketing, project management, quality, etc. to ensure seamless service delivery.
• Manage all Service Center processes and implement cost optimization measures, while applying lean principles and promoting a mindset of continuous improvement.
• Be responsible for the training and development of QSC & local FS teams, fostering a culture of continuous learning and improvement
• Track and oversee QSC KPIs such as on-time delivery, utilization, and absorption.
• Track and oversee FS KPIs such as on-time delivery, utilization & absorption.
• Define the annual budget in collaboration with the Financial Responsible and manage resources for the department to ensure cost-effective operations.
• Plan and execute Service Center investment (CAPEX) together with Financial Responsible.
• Promote and ensure adherence to all Environmental, Health, and Safety (EHS) standards and requirements to maintain a safe working environment.

What You Bring

• Bachelors degree in engineering or related field.
• A minimum of 5 years' experience in management or supervisory roles required.
• Professional experience in operations, manufacturing and/or turbomachinery service.
• Capable of working efficiently under pressure while managing various tasks and coordinating with multiple stakeholders concurrently.
• Strong leadership, communication and team management skills.
• Strong problem-solving and conflict resolution skills.
• Fluent Spanish and English languages.

About the team

The Service Operations Manager would be leading the Queretaro Service Center with direct report of project management, production supervisors, quality, warehouse and tool depot. This person would also be leadin the local team of Field Service Engineers. This position would be reporting directly to the Regional Operations Manager and would be working closely with the Regional FS Manager.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Career growth and development opportunities
• Supportive work culture and a healthy work- life balance
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• Savings Fund
• Above the law benefits
• Family building benefits
• Parental leave
• Competitive base salary
• Annual performance bonus
• Competitive total rewards package
• Parental leave
• Contribute to our social responsibility initiatives.
• Diversity and inclusivity focused.

https://jobs.siemens-energy.com/jobs