Siemens Energy

• Run end-to-end remote support for performance-based contracts by actively managing SLAs and availability, preventing penalties, and ensuring commercial transparency
• Scale remote first resolution by increasing fix-before-dispatch rates through effective remote support playbooks, clean handoffs to Field Services, and standardized runbooks
• Develop and implement a comprehensive roadmap to integrate AI into our operations, aligning with industry best practices
• Strengthen digital enablement by improving monitoring and event handling, condition-based diagnostics, and knowledge reuse, while enhancing data quality and reporting for service development and customer transparency
• Drive continuous improvement by eliminating root causes, reducing false alarms, and advancing predictive use cases, while embedding lessons learned into standards and training
• Close value chain interfaces by ensuring effective bid-to-ops handover with Offer/Order Management, aligning spares with supply chain management and factories, and incorporating engineering feedback into knowledge articles and design

• University degree in Software Engineering or long-term relevant experience in AI-based operations 
• Proficiency with ticket systems, monitoring and diagnostics processes, and knowledge management
• Proven delivery of performance‑based (outcome/availability) service contracts with SLA governance and bonus/malus models
• Exposure to predictive analytics for anomaly detection and condition based actions
• Strong stakeholder management, problem‑solving, and escalation skills; data‑driven improvement mindset
• Fluent in English, German knowledge is an advantage

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.      

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical