Siemens Gamesa

How to contribute to our vision

This role is established to lead a growing Field Services team in Israel, driven by the setup of a new Tooling Center and a growing fleet of gas turbines. The position is critical for managing the expanded operational responsibilities and ensuring high-quality service delivery for the existing and new assets. To meet these business objectives, this role is structured around three core pillars: Team Leadership & Performance Management, Service Operations & Delivery, and Customer & Commercial Management. This framework ensures the new manager can effectively build and guide the technical team, oversee complex service activities and tooling resources, and maintain strong relationships with key customers and internal stakeholders. Given the focus on leading a technical team and managing advanced power generation equipment, the ideal candidate will possess proven experience in managing field service professionals in the energy sector. A strong background in operational management, workflow optimization, and customer relationship management is essential for success.

What You Need To Make a Difference

• 40% Team Leadership & Performance Management
  • Lead, mentor, and develop a team of professional Field Service Engineers and Technicians, fostering a culture of high performance and continuous improvement.
  • Set operational goals, conduct performance reviews, and manage team resource allocation, scheduling, and training to meet service demands.
  • Ensure team adherence to all company policies, safety protocols (EHS), and quality standards in all service activities.
  • Manage the recruitment, onboarding, and professional development of team members to build a capable and motivated department.
• 40% Service Operations & Delivery Management
  • Oversee all field service operations for gas turbines, with a specific focus on the maintenance and support of new SGT-9000 HL engines.
  • Manage the newly established Tooling Center, ensuring tool availability, calibration, inventory control, and logistical efficiency.
  • Plan, coordinate, and execute service projects, ensuring they are completed on time, within budget, and to customer satisfaction.
  • Monitor service delivery key performance indicators (KPIs) and implement process improvements to enhance operational efficiency and service quality.
• 20% Customer & Commercial Management
  • Act as the primary operational point of contact for key customers in Israel, building strong relationships and ensuring service level agreements are met.
  • Manage the department's budget, control costs, and ensure accurate tracking and reporting of billable service hours and expenses.
  • Collaborate with sales, project management, and other internal stakeholders to ensure seamless project execution and identify new service opportunities.
  • Prepare and deliver regular reports on team performance, operational status, and financial results to regional management.

Education

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is highly preferred.
• Proven experience in field service operations within the power generation, oil & gas, or heavy industrial machinery sector.
• Demonstrated experience in a leadership or supervisory capacity, managing teams of technical professionals.
• Fluency in both English and Hebrew is required for effective communication with local teams and international stakeholders.

Skills

• Leadership and Social Influence
  • Team Building
  • Motivational Skills
  • Relationship Building
  • Conflict Resolution
  • Influencing Skills
• Technical and Project Management
  • Workflow Management
  • Customer Relationship Management
  • Process Improvement
  • Budgeting
  • Quality Assurance
• Behavioral
• Accountability
• Analytical Skills