Siemens Energy

Location: The Netherlands or the UK 

A Snapshot of Your Day

The Customer Fleet Management (CFM) team is a vital part of the CTS organization, responsible for building long-term partnerships with key customers to support GS's growth. The CFM team will focus on key O&G customers and prioritize their needs to ensure their SV fleet is 100% available and reliable – two KPI’s our customers value the most. The role will work closely with customers to transparent reporting, reduce product issues, and identify service opportunities. It will also collaborate with sales and engineering teams to adjust customer systems for optimal performance. It will escalate risks for quick resolution and support CTS teams with both reactive and proactive assistance.

How You’ll Make a difference

• THE SE GS D GSO CTS CFM team is looking for a Customer Fleet Manager for our European customers, especially Shell and Ineos. An experienced, enthusiastic, collaborative professional would make the perfect fit for our team
• Drives and monitors Key Customer’s satisfaction and Gas Turbine (as well as compressors and steam turbines) Performance via Reliability & Availability KPIs
• Establishes him/herself as the point of contact for escalation; Provides early recognition of potential risks with major business impact (Previous service KAM responsibility)
• When necessary, escalates identified risks in time to Head of CTS to ensure appropriate and timely resolution
• Understand fleet reliability (strength and weakness) from the competition installed base
• Advise product management teams in Distributed on how to improve reliability/availability of products based on customer interactions
• Advise LTP MK&S on reliability/availability value proposition for New Unit opportunities and existing service fleet.
• Propose development of new CTS offerings based on customer needs to improve reliability/availability
• Presents Reliability & Availability KPIs to Key Customers and Siemens Energy management on regular basis

What You Bring

• A strong background of service commercialization, sales, business development, customer communication, as well as experience with marketing and sales tool and methodologies
• 10+ years of experience with sales / marketing / commercialization / business development
• Bachelor’s in Engineering, Business administration or associated fields
• Master’s level education in energy systems or associated fields are preferred
• Proficiency with Sales Force and Project Management tools and methodologies
• Experience with risk management, resources management, project timeline management
• Strong background in optimization, automation, and improvement projects
• Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment
• Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage
• Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker
• Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organization, along with commercial appreciation
• Initiative and be a flexible self-starter, working with minimal direction
• Ability to analyze information and provide reports and feedback to project team members and management
• Able to present information in a clear manner to the project team and management
• A good understanding of the O&G Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization
• Willing to travel 30% of the time