Siemens Energy
我们拥有创新技术，我们拥有将想法变成现实的能力，我们帮助客户向更加可持续的世界转变，以此“为社会注入活力”。我们在全球拥有近 9 万名员工，共同塑造现在乃至未来的能源体系。
Grid Technologies
随着可再生能源比例上升、能源需求增长、电网基础设施老化和运营复杂性的日益增长，我们不仅需要开发新电网技术，也需要对现有电网进行持续的升级和改造。
关于职务
职位 ID
301683
Location
墨西哥
Queretaro
远程办公或公司办公
仅公司/项目现场办公
法律主体
Siemens Energy, S. de R.L. de C.V.
组织机构
Grid Technologies
业务部门
Switchgears
全职/兼职
全职
经验水平
专业/经验丰富
A snapshot of your Day
The position is critical for managing and resolving customer warranty claims and external non-conformities (NCRs), directly supporting product quality standards and maintaining customer satisfaction. To address this, the role focuses on three core areas: Warranty & Non-Conformance Management, Stakeholder Communication & Coordination, and Quality Data Analysis & Reporting. This structure ensures a comprehensive approach, from initial claim intake and root cause analysis through to client resolution and systemic process improvement. Given the focus on technical product issues and client management, the ideal candidate will possess significant project management experience in a manufacturing quality environment. Essential requirements include deep knowledge of quality tools, such as FMEA and Root Cause Analysis, and proven skills in customer negotiation and leading cross-functional teams.
How You’ll Make an Impact
- 50% Warranty & Non-Conformance Management
- Manage the end-to-end warranty process, including material replacement, arranging service visits, and handling the disposition of customer equipment.
- Lead root cause analysis (RCA) investigations for all external non-conformities (NCRs) to identify and address underlying issues.
- Develop and implement corrective and preventive action plans based on investigation findings.
- Ensure all NCRs are documented, tracked, and followed up on across all organizational levels.
- 30% Stakeholder Communication & Coordination
- Serve as the primary point of contact for customers regarding warranty claims and non-conformance status, providing continuous updates.
- Coordinate multi-disciplinary teams (e.g., engineering, manufacturing, logistics) to formulate and deliver timely responses and solutions to clients.
- Negotiate with internal and external stakeholders to manage expectations and resolve conflicts related to warranty issues.
- Generate and distribute formal non-conformance reports to clients for confirmation and status tracking.
- 20% Performance Reporting & Process Improvement
- Generate, analyze, and report on key quality performance indicators (KPIs) such as NCC After Delivery, Claims, and Net Promoter Score (NPS).
- Utilize quality tools (e.g., FMEA, Statistical Process Control) and SAP to monitor trends and identify opportunities for improvement.
- Maintain comprehensive project documentation, including progress reports, root cause analyses, and closure summaries for all warranty cases.
What You Bring
- Bachelor's degree in Engineering (Mechanical, Electrical, Industrial) or a related technical field.
- 5+ years of experience in project management, quality assurance, or a customer-facing technical role, preferably within a heavy equipment or electrical manufacturing environment.
Skills
- Project & Quality Management
- Project Management Life Cycle
- Root Cause Analysis
- FMEA (Failure Mode and Effects Analysis)
- Quality Control
- Process Improvement
- Stakeholder & Customer Management
- Customer Relationship Management
- Negotiation
- Conflict Management
- Influencing Skills
- Technical & Systems Knowledge
- High-Voltage Switches
- Interpretation of Drawings and Specifications
- SAP
- Statistical Process Control
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture and a healthy work- life balance
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Savings Fund
- Above the law benefits
- Family building benefits
- Parental leave
- Competitive base salary
- Annual performance bonus
- Competitive total rewards package
- Parental leave
- Contribute to our social responsibility initiatives.
- Diversity and inclusivity focused
A snapshot of your Day
The position is critical for managing and resolving customer warranty claims and external non-conformities (NCRs), directly supporting product quality standards and maintaining customer satisfaction. To address this, the role focuses on three core areas: Warranty & Non-Conformance Management, Stakeholder Communication & Coordination, and Quality Data Analysis & Reporting. This structure ensures a comprehensive approach, from initial claim intake and root cause analysis through to client resolution and systemic process improvement. Given the focus on technical product issues and client management, the ideal candidate will possess significant project management experience in a manufacturing quality environment. Essential requirements include deep knowledge of quality tools, such as FMEA and Root Cause Analysis, and proven skills in customer negotiation and leading cross-functional teams.
How You’ll Make an Impact
- 50% Warranty & Non-Conformance Management
- Manage the end-to-end warranty process, including material replacement, arranging service visits, and handling the disposition of customer equipment.
- Lead root cause analysis (RCA) investigations for all external non-conformities (NCRs) to identify and address underlying issues.
- Develop and implement corrective and preventive action plans based on investigation findings.
- Ensure all NCRs are documented, tracked, and followed up on across all organizational levels.
- 30% Stakeholder Communication & Coordination
- Serve as the primary point of contact for customers regarding warranty claims and non-conformance status, providing continuous updates.
- Coordinate multi-disciplinary teams (e.g., engineering, manufacturing, logistics) to formulate and deliver timely responses and solutions to clients.
- Negotiate with internal and external stakeholders to manage expectations and resolve conflicts related to warranty issues.
- Generate and distribute formal non-conformance reports to clients for confirmation and status tracking.
- 20% Performance Reporting & Process Improvement
- Generate, analyze, and report on key quality performance indicators (KPIs) such as NCC After Delivery, Claims, and Net Promoter Score (NPS).
- Utilize quality tools (e.g., FMEA, Statistical Process Control) and SAP to monitor trends and identify opportunities for improvement.
- Maintain comprehensive project documentation, including progress reports, root cause analyses, and closure summaries for all warranty cases.
What You Bring
- Bachelor's degree in Engineering (Mechanical, Electrical, Industrial) or a related technical field.
- 5+ years of experience in project management, quality assurance, or a customer-facing technical role, preferably within a heavy equipment or electrical manufacturing environment.
Skills
- Project & Quality Management
- Project Management Life Cycle
- Root Cause Analysis
- FMEA (Failure Mode and Effects Analysis)
- Quality Control
- Process Improvement
- Stakeholder & Customer Management
- Customer Relationship Management
- Negotiation
- Conflict Management
- Influencing Skills
- Technical & Systems Knowledge
- High-Voltage Switches
- Interpretation of Drawings and Specifications
- SAP
- Statistical Process Control
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture and a healthy work- life balance
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Savings Fund
- Above the law benefits
- Family building benefits
- Parental leave
- Competitive base salary
- Annual performance bonus
- Competitive total rewards package
- Parental leave
- Contribute to our social responsibility initiatives.
- Diversity and inclusivity focused