Customer Service Representative

关于职务

Location
新加坡的
Central Singapore
Singapore
法律主体
Siemens Energy Pte Ltd
组织机构
Gas Services
业务部门
Service Asia Pacific
全职/兼职
全职
经验水平
高级专业人士
A Snapshot of Your Day

Your role is responsible for the professional management of a customer accounts portfolio. The Customer Service Representative extends and negotiates Worldwide Industrial Spares Contracts. You will be responsible for conducting proposal preparation, contract negotiation and contract administration

How You’ll Make an Impact
  • Provide customers with after-sales support
  • Run customers' orders and enquiries and follow through to order fulfilment
  • Handle customers' enquiries on spare parts
  • Prepare quotations and follow-up with customers on order status
  • Supervise orders and collaborate with Vendors, Supply Chain, Quality, Logistics and Technical Departments to ensure timely delivery of spare parts to customers
  • Address customers' concerns and improve customer satisfaction
  • Support other internal departments commercially/systemically with contract requirements to ensure business objectives are met
  • Generate reports as and when required and perform any other tasks as delegated by the superiors

What You Bring

  • Minimum Diploma or equivalent experience in Technical or Business related field
  • Minimum 1 - 2 years working experience, preferably in similar position
  • Good interpersonal and communication skills
  • Ability to read and understand basic engineering drawings will be advantageous
  • Diligent to details, well organized and customer service oriented with ability to perform well under pressure
  • A great teammate who can multitask well to meet deadlines and requirements
  • Ability to exercise good judgment at work and preserve confidentiality
  • Proficient in Microsoft Office and SAP applications
  • Sound knowledge of export and international trade is a plus
About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Become a part of our mission for sustainability: Clean energy for generations to come
  • A distributed team of multifaceted colleagues who share passion for renewable energy
  • Trust and empowerment to make your own ideas reality