Siemens Energy

A Snapshot of Your Day

You will be responsible for coordinating service orders (parts, manpower, repairs, or a combination of them) across the Middle East region. This role involves acting as the primary link between factories worldwide and the Gas Services region, ensuring seamless communication and efficient service delivery. You will have a holistic view of the status of all service orders in your region, and will have to align and collaborate with internal stakeholders in each of the PCCs to ensure smooth execution and customer satisfaction along the process. This position, in coordination with project managers or order managers, will also perform customer visits to align execution strategies and next steps on an as needed basis.

How You’ll Make an Impact

• Team Lead: Leading the regional service project managers in Middle East. Participate in the definition and implementation of internal processes together with other departments (Field Service, EHS, finance, etc). Establish regular follow-ups with Gas Services regions and participate in the revenue forecasting process. Responsible for NPS results related to execution.
• Coordinate Service Orders: Align and coordinate service orders between factories and Gas Services region, ensuring timely and accurate delivery.
• Communication: Serve as the main point of contact between factories and regional teams, facilitating clear and effective communication.
• Project Planning: For complex orders, develop and implement timelines and schedules to ensure service orders are completed within the specified timeframe.
• Risk Management: For complex orders, identify potential risks and issues related to service orders and develop strategies to mitigate them.
• Stakeholder Management: Collaborate with various stakeholders, including sales, supply chain and logistics, engineering, among others, to ensure alignment and successful project execution. Follow up on Customer Satisfaction Survey results and actions.
• Performance Monitoring: Monitor and report key performance indicators (OTD, NPS, CSI, PDBL, etc), ensuring they meet quality standards and client expectations. Following up on customer concerns and NPS reports.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery.
• Travel: 30-50% domestic / international travel required, for both external and internal visits.

What You Bring

• Education: Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
• Experience: Minimum of 5 years of experience in project management, preferably in the energy or manufacturing industry.
• Skills: Solid computer literacy and experience with Microsoft Office Suite. Experience with ERP software (Oracle, SAP etc.) and CRM (Salesforce) is highly desirable. Proficiency in project management tools and concepts.
• Strong communication, organizational, and problem-solving skills.
• Ability to work collaboratively and individually with the same enthusiasm and intensity.
• Self-motivation to find efficient and effective ways to accomplish end goals.
• Knowledge and understanding of Siemens Energy’s products and services.

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo h 

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. 

Rewards/Benefits

• Take an active role in the world’s energy transition to a greener future.
• Become part of a small-sized but experienced team with the potential to grow rapidly.
• With your profound knowledge and experience - and jointly with your new team - we set the right course for our kit box team together and continuously improve the standards of our organization in a “start-up” like atmosphere.
• Global exposure.