Senior Customer Portfolio Manager

A Snapshot of Your Day

In North America, emerging customer segments are entering the market and investing in multiple power generation units. Unlike traditional utilities or independent power producers, these customers often have limited technical and project execution experience. As a result, Siemens Energy requires a more tailored, coordinated, and consistent engagement model across product lines and throughout the full business lifecycle—from acquisition to project execution and long-term service.

Reporting directly to the Head of Gas Services North America, this role serves as the enterprise-level interface for strategic customers managing complex, multi-unit portfolios. You will align Siemens Energy’s approach across internal business units and product lines, ensuring consistent messaging, coordinated delivery, and proactive issue resolution.

While accountability for project execution and P&L remains with the respective execution units, this role plays a critical part in connecting stakeholders early, identifying risks and gaps, driving alignment, and escalating critical topics when needed. Success in this position ensures a seamless, customer-centric experience across Siemens Energy’s diverse internal structure.

How You’ll Make an Impact

• Serve as the primary senior leadership interface for key customers, representing a unified Siemens Energy enterprise perspective across all engagements.
• Build and maintain strong, strategic relationships across all customer levels, including executive leadership, to enable long-term partnership success.
• Establish and maintain structured executive engagement frameworks, including meeting cadence, agendas, stakeholder alignment, and action tracking.
• Drive cross-functional alignment across product lines and lifecycle phases (sales, project execution, and long-term service) to ensure consistent messaging and coordinated delivery.
• Develop a deep understanding of customer strategy, market dynamics, and operating environment to align Siemens Energy capabilities with evolving customer needs.
• Identify and pursue incremental growth opportunities across products, services, and solutions, including lifecycle offerings, scope expansion, and portfolio standardization.
• Support both short-term customer priorities and long-term strategic planning, ensuring alignment with industry trends and business objectives.
• Facilitate and support commercial discussions and contract negotiations, ensuring clarity of scope, alignment of expectations, and delivery feasibility.
• Monitor project execution performance by proactively identifying risks, recommending improvements, and escalating concerns early to mitigate potential disputes.
• Manage customer concerns and complaints with a proactive, solution-oriented approach, minimizing escalation and navigating formal processes effectively when needed.
• Escalate issues internally in a timely, fact-based manner with clear options, while maintaining accountability with execution leadership.
• Continuously assess and improve execution models to enhance operational effectiveness and customer satisfaction.
• Act as a trusted advisor to Gas Services North America leadership, providing strategic, operational, and organizational insights to support business growth and continuous improvement.

 What You Bring

• Bachelor’s degree in business, Engineering, or a related field; Master’s or MBA preferred.
• 15+ years of experience in power generation, energy, or oil & gas industries.
• Proven leadership experience in customer-facing roles within complex industrial, infrastructure, or EPC environments.
• Demonstrated ability to operate effectively across matrix organizations and influence stakeholders without direct authority.
• Strong leadership mindset with accountability and ownership, including the ability to guide and align high-performing teams.
• Deep understanding of large capital project lifecycles, including contracting, engineering, supply, construction, commissioning, and service.
• Ability to balance strategic thinking with tactical execution, aligning day-to-day actions with broader business objectives.
• Experience in dispute prevention and resolution, stakeholder management, and structured problem-solving under commercial and schedule pressures.
• Strong commercial acumen with the ability to identify growth opportunities while protecting delivery feasibility and customer trust.
• Excellent communication skills, with the ability to translate complex, multi-project issues into clear recommendations and decisions.
• Demonstrated ability to drive innovation and improve existing processes and approaches.
• Commitment to knowledge sharing and fostering a learning organization.
• Willingness to travel or be co-located at project sites as needed (up to ~70%).

About the Team   

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:  https://www.siemens-energy.com/employeevideo 

Rewards

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Jobs & Careers: https://jobs.siemens-energy.com/jobs