Siemens Energy

In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy’s sustainable future.

• Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues
• Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization
• Perform the fact-finding on customer sites, analyze remote diagnostic as well as evaluate operational issues on-site and initiate necessary corrective and preventive actions
• Work with both internal and external partners for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.
• Assume the technical leadership role for assigned projects, manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint as well as work closely with other technical experts in the other Product Integrity regions
• Provide recommendations to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)

• Bachelor’s degree or equivalent experience in related field of mechanical engineering, chemical/process engineering, aerospace engineering, or equivalent
• Long-term professional experience in rotating equipment design, process design, technical problem solving, and service-related activities
• Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent
• Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel.
• Proven experience in the design, maintenance, fixing and technical support of process equipment and their associated equipment (auxiliary support systems, drivers, oil systems, heat exchangers etc, as well as proven track record of being able to resolve technical work across an organization to develop solutions for technical customer issues
• Ability to work and communicate directly with the customer in a high-pressure environment as well as ability and willingness to travel internationally to share experience gained in the Oil & Gas, Petrochemical Industry 

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.      

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical