Siemens Energy

A Snapshot of Your Day

The successful candidate will provide quality customer service to both internal and external customers, in support of the Siemens Energy Gas Engine business unit. This person will be responsible for accurately and promptly responding to and coordinating efforts for support of our external customers through interface and utilization of all internal Siemens Energy departments and resources, along with the greater Siemens Energy organization.

How You’ll Make an Impact

• Deliver exceptional service to global customers, enhancing their experience with Siemens Energy.
• Generate and track timely quotes or document packages, ensuring they meet customer needs and lead to successful awards.
• Facilitate or oversee the troubleshooting of issues, providing steadfast support to our customers.
• Manage and streamline the Returned Material Authorization (RMA) processes.
• Oversee and stay informed about product details and technical specifications to better serve customer inquiries.
• Identify and communicate sales leads and market insights to relevant Siemens Energy departments, fostering growth and opportunities.

What You Bring

• A bachelor’s degree in business, engineering, or a similar field, or proven equivalent experience.
• At least two years of customer service experience, demonstrating your ability to manage and resolve customer inquiries effectively. Those with more years of experience may be considered for a more senior level.
• Strong problem-solving skills and the ability to navigate conflicts with ease.
• Proficiency in MS Office and comfortable working within a networked computer environment.
• A keen interest in or knowledge of the engine/compressor market, with a mechanical orientation.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

https://jobs.siemens-energy.com/jobs

This job is based in Fort Collins, Colorado. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position in Fort Collins, Colorado is $80,000 - $90,000.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.