Siemens Gamesa

About the Role

Department: Service Operations
Mode of Employment: Full-time / Permanent
Position Title: Service Operations Manager

A Snapshot of Your Day

As a Service Operations Manager, you will be responsible for the end-to-end delivery of service contracts and aftermarket operations throughout the entire service lifecycle. You will ensure alignment between customer expectations, contractual commitments, operational execution, and financial performance while driving operational excellence, customer satisfaction, and long-term business value.

Working closely with technical teams, customers, and internal stakeholders, you will lead service execution strategies, optimize operational performance, manage contract profitability, and promote a strong culture of safety and continuous improvement.

How You'll Make an Impact

• Lead the end-to-end execution of service contracts, ensuring delivery in line with contractual commitments and customer expectations

• Own the full P&L for assigned service contracts, including budgeting, forecasting, cost control, and margin optimization

• Build and maintain strong customer relationships, acting as the primary point of contact for operational and contractual matters

• Ensure compliance with Service Maintenance Agreements (SMA), Technical Service Agreements (TSA), performance guarantees, and contractual KPIs

• Identify, assess, and manage operational, technical, commercial, and financial risks while driving mitigation strategies

• Lead claims, contract variations, and change management activities to protect business value

• Define and oversee service execution strategies in collaboration with the Service Technical Supervisor, ensuring effective planning and resource allocation

• Ensure safe, efficient, and high-quality service delivery while maintaining compliance with company standards and legal requirements

• Promote operational excellence through performance monitoring, continuous improvement initiatives, and data-driven decision-making

• Collaborate with cross-functional teams to improve customer satisfaction, operational efficiency, and long-term service performance

What You Bring

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related discipline

• Significant experience in Service Operations, Field Service Management, Operations Management, or Contract Management within the energy or industrial sector

• Proven experience managing customer service contracts and aftermarket operations

• Strong financial acumen with demonstrated experience managing P&L, budgets, forecasts, and contract profitability

• Good understanding of service contract management, claims, change management, and risk management processes

• Strong knowledge of operational planning, resource allocation, and service execution

• Solid understanding of turbine operations, equipment reliability, and maintenance strategies

• Experience working in complex, multi-site operational environments

Soft Skills

• Strong leadership and people management capabilities

• Excellent customer relationship and stakeholder management skills

• Strong commercial awareness and business acumen

• Strategic thinking with the ability to make long-term operational decisions

• Excellent negotiation and communication skills

• High level of accountability and ownership

• Strong analytical and problem-solving abilities

• Continuous improvement mindset with a focus on operational excellence

• Strong commitment to Health, Safety, Environment, and Quality (HSEQ)

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform

• e-Learning
• Mentorship
• Coaching

·         Open feedback culture