Regional Customer Service Representative Beijing

Sobre a função

Local
China
Beijing
Empresa
Siemens Energy Co., Ltd.
Organização
Transformation of Industry
Unidade de negócio
Compression
Período integral/meio período
Full-time
Nível de experiência
Experienced Professional
Location: 北京望京中环南路7号

A Snapshot of Your Day
You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional team, supporting to prepare spare parts offers on behalf of PCC’s. Within your role you will be responsible for all communication during the proposal stage. This position, in coordination with Client Managers will also perform proactive client site visits in order to resolve client parts needs and opportunities for parts sales. You will coordinate between the different functions within the PCC’s (e.g., engineering, SCM, manufacturing, order management), regional SCM, and regional Marketing department.

How You’ll Make an Impact
  1. Single point of contact for the assigned territory for all compressor spare parts' request. Prepare formal bids and provide price information on an accurate and timely basis, using SAP and relevant tools. Make active and informed decisions on parts pricing.
  2. Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, terms of payment, insurance, export control & customs, and compliance. On all quotes and orders review and verify pricing, margin, delivery time, delivery alternatives if required, priority fee, etc.
  3. Liaising and coordinate with PCC engineering and SCM to ensure timely submission of quotations and minimum Quote Response Time (QRT). Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions, and the use of alternate material if required. Initiate Engineering jobs for review and updates as needed by client requirements.
  4. Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions and the use of alternate material to resolve delivery and scheduling problems. Establish lead times using data provided by planners, buyers, and manufacturing personnel. Applying available resources to provide delivery alternatives when necessary. Review and book customer purchase orders and advise Order Management and SCM. Send out Order Acknowledgement to regional Marketing team. Proactively follow up on opportunity status prior to quote validity expiry; provide extension / quote revalidation if required.
  5. Work with client managers to plan visits to strategic growth business. Support win-back initiatives as Domain Expert and work with client managers and Marketing team to grow CP parts business. Provide fleet specific know how and marketing expertise. 
  6. Domestic / international travel required

What You Bring
  1. Excellent communication, interpersonal, and presentation skills, maintaining a professional and organized approach!
  2. Proven digital literacy and experience with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), Experience with ERP software (Oracle, SAP etc.) is highly desirable.
  3. Accuracy & attention to detail when working towards tight deadlines.
  4. Ability to work collaboratively and individually with the same passion and intensity.
  5. Good organizational and time management skills.
  6. Knowledge and understanding of Siemens Energy’s products(compression) and services

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 99,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.


Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.