Siemens Energy

A Snapshot of Your Day

You start your day reviewing critical and business‑impacting incidents in our global Teamcenter PLM environment, with a strong focus on application‑level issues in the Active Workspace client. As a Teamcenter application expert, you analyze user‑reported problems, logs, and system behavior, steer and track an external Application Managed Service (AMS) team, and coordinate closely with internal platform and development teams. You drive structured problem solving, ensure transparent communication, and actively contribute to stabilizing and improving the Teamcenter user experience worldwide.

How You’ll Make an Impact

• Own and manage Teamcenter‑related incidents end‑to‑end, with a strong focus on application‑level incident and problem solving, aligned with ITIL / ITSM practices
• Act as an application expert (Level 3) for complex Teamcenter issues, with particular emphasis on Active Workspace (AWC) user, functional, and usability incidents
• Analyze and resolve incidents by reproducing issues, reviewing logs and traces, and identifying application‑level root causes
• Steer and track an external Application Managed Service (AMS) team, ensuring clear task ownership, prioritization, progress tracking, and SLA adherence
• Coordinate resolution across external AMS providers, internal platform/operations teams, development teams, and business stakeholders
• Lead major incidents when required, including bridge calls, service restoration, stakeholder communication, and structured follow‑up until closure
• Run regular governance and alignment meetings with the Application Managed Service team to review incident trends, recurring application issues, open defects, workarounds, and fix or release status
• Drive root cause analysis and identify problem candidates for recurring Teamcenter incidents.
• Ensure high‑quality ticket documentation, correct categorization, and timely updates in ServiceNow or a comparable ITSM tool
• Maintain and contribute to knowledge base articles, known error records, and standard workarounds to improve first‑time fix rates at L1/L2
• Provide expert guidance to users on Teamcenter and Active Workspace usage, processes, and best practices to improve user experience and reduce repeat incidents
• Support service stability through proactive analysis, monitoring insights, and continuous operational improvement proposals

What You Bring

• Bachelor’s degree in Engineering, Computer Science, Computer Applications, or a comparable field
• 5–8 years of strong hands‑on experience in Teamcenter PLM operations or application support, including production environments
• Proven expertise at application level in the Teamcenter environment, with deep experience in Active Workspace (AWC) incident and problem solving
• Demonstrated experience in an Incident Manager role or a comparable ITSM function
• Strong understanding of ITIL / Incident Management processes, including prioritization, stakeholder communication, and post‑incident reviews
• Proven experience steering and collaborating with external Application Managed Service (AMS) providers, including performance tracking and operational governance
• Hands‑on experience with ServiceNow or a comparable ITSM tool for incident lifecycle management, reporting, and SLA monitoring
• Solid troubleshooting skills in Teamcenter clients (AWC, RAC), including log and trace analysis and issue reproduction
• Working knowledge of Teamcenter ecosystem components (e.g., FMS, Dispatcher, Pool Manager) to effectively coordinate with platform and development teams
• Basic knowledge of Windows and Linux environments relevant for operational support
• Clear, structured verbal and written communication skills, with experience working across international and cross‑functional teams
• Exposure to Agile or DevOps ways of working is an advantage

Good to Know

• Experience in structured ITSM or AMS environments with defined L1/L2/L3 support models
• Exposure to problem management, defect tracking, and release coordination with development teams
• Experience creating dashboards, KPIs, or reports in ServiceNow or similar tools

About the Team

You will join a global PLM operations team responsible for the stability, reliability, and continuous improvement of Siemens Energy’s Teamcenter landscape. The team works closely with business users, development units, and external Application Managed Service (AMS) partners and relies on strong application‑level expertise to ensure a stable and efficient Active Workspace user experience worldwide.

Your Opportunities for Personal Growth

• Work in a global, diverse team with exposure to international PLM operations and complex enterprise environments
• Strengthen and expand your expertise as a Teamcenter and Active Workspace application specialist
• Develop leadership and governance skills by driving incident and problem management for a business‑critical PLM platform
• Gain experience in enterprise‑scale IT service management, problem management, analytics, and continuous improvement initiatives

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

"Let’s make tomorrow different today" is our genuine dedication at Siemens Energy to all customers and employees on the way to a balanced future.

Our Commitment to Diversity

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Regards

• We offer options to work flexibly, especially after successful onboarding – whether it be working remotely, flexible working hours or a combination of both
• Working with a distributed team
• Opportunities to work on and lead a variety of innovative projects
• Supportive work culture

https://jobs.siemens-energy.com/jobs