Siemens Energy

A Snapshot of Your Day

As the Customer Parts Sales Support Specialists role for Region North America (RNA) and/or Region Latin America (RLA) is to provide excellent customer service as the main point of contact for the internal Siemens Energy regions and customers throughout the implementation and execution of spare parts orders. This includes receiving, processing, creating and following up on quotations, sales orders from end users and intercompany purchase orders.  You will also manage the planning, execution and coordination of shipments (incoterms, import/export compliance, duty minimizing programs). In general, the Customer Parts Sales Support Specialists is expected to manage their orders from beginning to end, to contribute to the growth of the Aeroderivative Gas Turbine (AGT) business in the RNA and RLA market.

How You’ll Make an Impact

• Provide support to customers in the assigned regions for planning, execution, coordination / control of contractual requirements for delivery of spare parts.
• Receive and acknowledge Sales Force opportunities, issue, follow up and close commercial quotations to approved end-users and Siemens entities, based on sales engineering and/or Marketing & Sales recommendations.
• Assist customer with parts identification and support the parts vetting process by following up with buyers on vendor information to deliver quotes within the Siemens quote-response-time (QRT) guidelines.
• Manage delays in customer response times from enquiry to quotation and maximize overall Quote Response time (QRT) performance.
• Enter sales orders according to financial and contractual considerations and monitor the order throughout the ordering cycle.
• Manage the planning, execution, and coordination of shipped orders prior or on the customer requested date to ensure maximum levels of Customer View On-Time Delivery (CV OTD), ensuring customer requirements are met and delivery meets expectations.
• Ensure processes, proactive plans and actions are in place
• Analyze the nature of the orders customers are placing; assess whether they are for inventory replenishment or critical service outages; prioritize them accordingly.
• Monitor payment and define recovery plans to ensure minimum levels of outstanding Debt. Support Credit & Collections with outstanding customer debt.
• Engage with networking channels (Modifications & Upgrades, Engineering, Marketing & Sales, Supply Chain Management, Export Control Compliance, Contracts, etc.) to meet customer requirements.
• Understand financial risks and impacts associated with complex quote and order activities by customer and/or country.
• Interface/support the warehouse and shipping departments in the distribution of parts, ensuring customer requirements are met and delivery meets expectations.
• Other tasks or duties, as required, support and fulfil requirements of order management processes.
• Ensure response to customer Issues in accordance with the company’s process.
• Have a sound understanding of the various international payments’ terms, dealing with Letters of Credit, Liquidated Damages, Performance Bonds

What You Bring 

• Bachelor’s Degree in related field or combination of education and relevant experience
• 7+ years of customer service / sales experience
• High level of experience operating within SAP, SFDC, and Microsoft Suite Application
• Experience managing projects and complex orders
• Experience with Microsoft Excel (Advanced level)
• Knowledge of business, financial, and operational processes
• General understanding of parts/materials
• Knowledgeable about contract language
• Effective communications and organizational skills
• Experience meeting deadlines in a fast-paced environment
• Professional and flexible attitude, with excellent time management and organizational skills. 
• Excellent at written, verbal and interpersonal communication.
• Systematic and logical approach to problem solving and conflict handling.

Preferred Experience:

• Bilingual English / Spanish
• Inside sales and/or account management
• Prior experience in the Parts business, Field Technician experience, or direct product knowledge
• Knowledge of Import & Export compliance processes
• International Logistics Transportation experience
• Knowledge of Supply Chain processes

About the Team

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

https://jobs.siemens-energy.com/jobs