Operational Excellence - Customer Technical Services



  • Country/Region: イギリス

Industrial Turbine Company (UK) Limited
Gas Services
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Operational Excellence - Customer Technical Services

Our customers are embarking on an exciting journey towards digitalization. They are experts in their core business, their market, and are well-equipped to handle their unique challenges. However, they sometimes face hurdles when it comes to digital development and remote operation. Fortunately, our Customer Technical Services (CTS) team is here to support them. By blending operation and enhancements of digital tools for remote diagnostics, along with a 24/7 help desk for three key products: Aeroderivative Gas Turbines, Medium Gas Turbines, and Small Gas Turbines customers, we aim to amplify reliability, availability, and efficiency. This is a thrilling chapter in our customers' stories, full of opportunities for growth and innovation.

A Snapshot of Your Day
The Operational Monitoring and Governance (OMG) team is a dynamic and integral part of the CTS organization. Our primary focus is customer care, process optimization, and tool enhancement, all aimed towards ensuring absolute customer satisfaction. Comprising of 8 passionate individuals scattered across the globe, we are devoted to achieving service excellence.

In your typical day, you'll have the opportunity to liaise with stakeholders, manage global improvement projects in a highly collaborative environment, and make a tangible difference. If you're someone who relishes challenge, values teamwork, and is passionate about customer success, then this is the place for you.

By joining us, you will be a central part of our mission to redefine customer service and satisfaction.

How You’ll Make an Impact
The CTS Operational Excellence role offers the chance to lead thrilling projects that fuel CTS’s growth and customer satisfaction through continuous improvement. We're seeking an experienced, dynamic, and team-oriented professional to join us in this exciting journey. 

Your tasks will include:

Navigating business requests to clarify scope, priority, and schedule
Lead governance for CTS tools and processes based on customer satisfaction and cost efficiency.
Be the point of contact of CTS for all improvements initiatives.
Identify improvement areas and lead the improvement across regions, product lines and the CTS team.
Assist on intake of requests from the business to understand and clarify scope, priority, and schedule
Monitor all CTS metrics and report to stakeholders with a continuous improvement plan.
Delivering monthly status reports to operational Management.
Conducting post-implementation reviews for valuable feedback and lessons learned.

What You Bring
A strong background in operational improvements, and experience with business excellence tools and methodologies.
Bachelor’s degree in engineering, Business administration or associated fields
Proficiency with Project Management tools, methodologies, and best practices.
Strong skills in gathering requirements and documenting business processes.
Strong background in optimization, automation, and improvement projects.
Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment.
Appreciation of Siemens Energy international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage.
Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker.
Initiative and be a flexible self-starter, working with minimal direction.
Ability to analyze information and provide reports and feedback to project team members and management.

About The Team
The Customer Technical Services (CTS) team combine operation and improvements of digital tools for remote diagnostics and 24/7 help desk for 3 products: Aeroderivative Gas Turbines, Medium Gas Turbines and Small Gas Turbines customers to increase reliability, availability, and efficiency. The team plays a crucial part in helping customers to help them understand the opportunities that digitalization can provide.

More insights
Be Energized. Be you.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

For a more detailed insight into Siemens Energy then please watch our video: [1] https://p3.aprimocdn.net/siemensenergy/187b9e32-a46d-40a5-b312-b0a100a1e32c/SE-—StepByStep_UT-EN_MP4-1080p-20mbit-mp4_Original%20file.mp4?apr_optimization=false