Siemens Energy

A snapshot of your day

The user engagement professional works within the Technical User Support department. This department ensures efficient & effective use of IT services and creates consistent end user communication to help Siemens Energy continuously improve its productivity in daily business, resulting in overall end user satisfaction and productivity improvements.

Based on the Value Center Infrastructure Governance, the user engagement professional is responsible to support local/ country infrastructure topics and support global infrastructure rollouts.

In this role you are part of a global, international team of professionals while acting as the local/ country “face of IT” to the user on every organizational level. 

How You'll Make an Impact

• Support in the delivery of global infrastructure projects and topics across France, including rollout support and coordination
• Delivery of end-user focused device lifecycle management across France including:

- Installation and set-up of clients and smart-mobiles for new starters, fault fixing and hardware-refresh

- Fault investigations, applying fixes and/or device reinstallation as required

- Management of incident tickets

- Management of device stock

- IT Asset Management & housekeeping, including disposal of client devices at the end of the device lifecycle 

• Assist with end user complaint management and escalation
• Provide second level IT technical helpdesk support to end users
• Active participant in key-user/ IT ambassador communities 
• Support in review of centrally provided user material, and assist with end user communication 

What you bring

• Languages: French and English proficiency level  
• Customer focus with excellent communication skills  
• Pro-active team player, thinking across and outside boxes  
•  Relevant experience in previous roles 

About the Team

The Global Functions are the glue that holds the company together, delivers services to the business areas to reach their financial targets, and serves as a trusted thought leader across the organization. With its diverse portfolio from project execution, over supply chain and digital services, it also encompasses our innovation function as well as the largest company transformation programs such as Ampere and S4 Energy.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Competitive compensation package
• Work-life balance: Flexible working time
• Flexible mobile working policy (hybrid)
• Self-driven development framework with insights and resources to develop and grow on technical and soft skills. Continuous learning
• Learning from experience in a cross-functional team and holding business responsibility.
• Personal growth in a dynamic and diverse team, innovative atmosphere with international perspectives.

Carrer : https://jobs.siemens-energy.com/jobs

#LI-ML3