Siemens Energy

A Snapshot of Your Day

The day typically starts with reviewing service orders and prioritizing tasks based on urgency and complexity. The service engineer may communicate with customers to gather additional information or schedule on-site visits. The service engineer performs troubleshooting, diagnostics, and repairs, utilizing their technical expertise and problem-solving skills. The service engineer may also conduct system inspections, preventive maintenance, and software updates. Collaborating with colleagues and cross-functional teams is common, as they seek assistance or share knowledge. Throughout the day, the service engineer communicates updates and resolutions to customers, ensuring clear and effective communication. The service engineer documents activities, maintain accurate records, and update relevant databases. Continuous learning is important, so the service engineer may dedicate time to self-study, keeping up with the latest technologies and industry trends. Adapting to unforeseen challenges and managing time effectively are key as they strive to deliver exceptional service, meet customer expectations, and contribute to the success of the service operation.

How You’ll Make an Impact

Technical Expertise: A service engineer should have technical background and knowledge of MV/LV Drives, Generators and Motors and experience with Sinamics AC or DC Drives and/or Masterdrives, Simotion, STEP7-classic, Simatic TDC, TIA-portal, communications protocols Profibus & Profinet, and Siemens HMI systems. Possessing knowledge of Siemens Protection Relays SIPROTEC is an added advantage.

Problem-Solving Skills: A service engineer should possess excellent problem-solving abilities to identify the root cause of problems, develop effective solutions, and implement them in a timely manner.

Analytical Thinking: The ability to analyze complex situations and data is crucial for a service engineer. A service engineer should be able to interpret system logs, diagnose issues, and make data-driven decisions to resolve problems efficiently.

Communication Skills: Strong communication skills are essential for a service engineer as they often interact with customers, colleagues, and other stakeholders. A service engineer should be able to clearly articulate technical concepts, provide instructions, and communicate updates or resolutions effectively.

Customer Focus: A service engineer play a critical role in ensuring customer satisfaction. A service engineer should have a customer-centric approach, understanding and addressing customer needs, and delivering excellent service. Patience, empathy, and professionalism are important attributes in this regard.

Teamwork and Collaboration: A service engineer often work in teams, collaborating with other engineers, technicians, and departments. They should be able to work effectively in a team, share knowledge, and contribute to the collective success of the service operation.

Time Management and Organization: A service engineer often handle multiple tasks simultaneously, including scheduled maintenance, urgent repairs, and customer support. Strong time management and organizational skills are vital for prioritizing tasks, meeting deadlines, and ensuring efficient service delivery.

Continuous Learning: Technology evolves rapidly, and a service engineers need to stay updated with the latest advancements and industry trends. A willingness to engage in continuous learning, attending training programs, and obtaining relevant certifications demonstrates a commitment to professional growth.

What You Bring

In summary, a service engineer is responsible for providing technical support, troubleshooting, and maintenance services for the electrical system in plant. They analyze and resolve system issues, perform preventive maintenance tasks, and ensure the smooth operation of the power plant. A service engineers also collaborate with customers, communicate updates and resolutions, and strive to deliver exceptional service experiences. Their role encompasses technical expertise, problem-solving, customer focus, and continuous learning to ensure the optimal performance and satisfaction of users.

• Bachelor´s degree in electrical engineering or equivalent.

• More than 5 years of experience with engineering and commissioning of low and/or medium voltage electrical equipment/systems.

• Completes broad scope of technical tasks including service, installation/commissioning, maintenance, and evaluation of customers equipment and systems among others after sales service.

• Determines priorities of tasks and actions and schedules measures accordingly.

• Supports customer remotely and onsite and provides 1st and 2nd level user support in case of arising issues.

• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.

• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of preventive/corrective.

• Ad-hoc services, lead service project, assist. tech-sales, support other countries.

• Adheres to relevant processes and regulations.

• Manage sub-contractors and monitors delivery.

• Responsible for providing training to customers on how to use and maintain the electrical equipment.

• Involve in technical design and developments for service offerings.

• Responsible for managing service contracts with customers, ensuring that services are delivered on time and within budget.

• Responsible for identifying new business opportunities and developing relationships with potential customers.

• Fluent in Korean and English (Written and Oral)

• Willing to travel to sites and travel on short notice and able to handle flexible working hours on demand basis and ability to work under pressure onsite & offsite.

• Respond promptly to incidents, investigate, and provide temporary and/or permanent resolution of incidents escalated.

About the Team

The CD service team in South Korea is a dedicated group of skilled individuals who work together to ensure the highest level of customer satisfaction. Our service team is located in Seoul, South Korea. The team is driven by a shared commitment to delivering exceptional service experiences to more than 60 units of Power plant control system installations in this country. We are ready to step in at critical moments in order to quickly find a solution for our customers.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Division Messaging

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK