Siemens Energy

A Snapshot of Your Day

In your role as Head of Field Service Indonesia, you will be part of a strong regional Field Operations team in Asia-Pacific. You will manage and work with a team of Field Service Managers and a dedicated team of 30+ Field Engineers in Indonesia responsible for the provision of services to our Gas Turbine, Steam Turbine and Generator fleet in both Central and Distributed businesses.

Your focus will be on day-to-day operational topics supporting project implementation, resourcing, planning of outages, tools and devices required for our activities as well as on strategical development of the Field Service Organization in Indonesia and the collaboration and integration into the global network. Keeping sight of the relevant KPI’s and reporting activities for your area of responsibility and driving the relevant activities to maintain and improve performance of your team, process improvements and the integration of IT-platforms into daily work in FS are key aspects of your daily activities. HSE and Quality Management, people management and excellent collaboration with your local stakeholders in Project Management, HR, Supply Chain Management, Sales and others are key to a successful journey.

Aside from your usual daily activities, you may be involved in improvement activities and projects to elevate working conditions, efficiency, or other aspects of our global organization. You will be working closely with multiple stakeholders within and outside of the Region Asia-Pacific (AP) to drive such improvement initiatives and represent your country or the region Asia-Pacific as requested by regional management.

How You’ll Make an Impact

• Managing the Field Service (FS) Organization of Indonesia in-line with local and regional market and stakeholder requirements – ensuring high customer satisfaction through delivering best in class services with the highest quality.
• Maintain close alignment and collaboration with regional Resource Management, delegations & admin, and Outage Planning team in the AP Field Service Hubs to jointly achieve country and regional KPI’s and targets agreed with Field Service regional management.
• Establish and maintain relevant processual standards, documentation, and best practices in FS Indonesia in accordance with SE and SE AP guidelines and standards.
• Enhance and manage tooling depot operation – making sure all processes, resources and setup are in place to ensure required outage tooling is delivered to job site in pristine condition.
• Proactive balancing of FS utilization requirements, team member fatigue management, project KPI’s and customer satisfaction.
• Active cost center management, planning & forecasting, asset management and CAPEX planning for the Field Service Indonesia relevant assets, tools incl. strategic and operational planning and development, forecasting, reporting and alignment with stakeholders.
• Co-ordinate, maintain, control, and develop certification and training to relevant industrial, local, regional, and international standards (internal SE Field Service, standard and specific HSE, Quality, Specialist Trainings) including maintenance of relevant data bases for communication with relevant stake holders.
• Pro-actively support Sales, Project Management and other relevant stake holders with Field Service-related information, and technical or other relevant guidance driving business development, revenue growth and customer satisfaction in Indonesia and affiliated countries served by Field Service Indonesia
• Represent FS Indonesia and act as open, collaborative, and transparent figure for FS Indonesia towards internal and external customers and stakeholders.
• Foster and actively drive continuous improvement in Field Service with appropriate programs and actions, motivational and control measures funneling real experience of the FS team into tangible process, EQS and other improvements.
• Foster a positive HSE and Quality culture incl. but not limited to FS HSE engagements, open discussions and pro-active problem solving and reporting.
• Drive organizational development of Field Service Indonesia to become the “best place to work” based on people motivation, trust, empowerment, feedback culture and team spirit.

What You Bring

• More than 8 years of experience and proven successful track record in one or several of the following disciplines in the Energy Sector: Sales, Project Management, Field Service, Technical Support, Factory Operations. Hands-on Field Service experience in the role of an on-site FSR is beneficial.
• Higher education (Bachelor/ Master or equivalent education in Mechanical, Electrical or Process Engineering) is an additional benefit.
• Strong communications skills and pro-active drive to transparency and collaboration with external and internal stake holders. Existing networks with the relevant partner organizations (Field Service in SE, Sales, Project Management, Engineering, Factories & Operations in SE) will be a benefit.
• Profound understanding of project and organizations KPI’s and relevant implementation and improvement strategies driving positive impact of Field Service Operations to project success.
• Strong analytical and problem-solving competence with focus on balanced, pragmatic solutions based on profound technical knowledge, excellent people management skills, an affinity to technology and innovation and the willingness to fast-track and challenge the Status Quo if required.
• ·         High level of intrinsic motivation, resilience, and personal engagement to achieve general, organizational and project specific targets.
• Profound understanding of different contractual constellations and local regulations and their successful transformation into service execution based on project and organizations KPI’s
• Proven track record of pro-actively embracing, building, and managing excellent long-term customer and subcontractor relationships.
• ·         Pro-active approach, up-to-date know-how, proven track record on successful implementation of HSE and Quality in service.
• Team player with the ability to work, communicate effectively, transparent, and respectful (fluent English written and oral) and solve problems under pressure in a complex environment, collaborating with international and culturally diverse teams.

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. 

Rewards/Benefits

• Opportunities in developing solutions that could bring positive impact to the organization!
• Opportunities work with diverse team.
• Readily available learning platform to support your growth!
• Hybrid working arrangement and nurturing working culture.

https://jobs.siemens-energy.com/jobs