Siemens Energy

A Snapshot of Your Days

We are seeking a dedicated IT Service Analyst with some experience in Business Intelligence platforms, such as Tableau Server, to join our team. The ideal candidate will be responsible for handling first-level requests, addressing users' queries, and providing exceptional support to ensure smooth IT operations.

Passionate about the environment and climate change? Ready to be part of the future of the energy transition? The Siemens Energy Data Analytics & AI team plays a significant role in driving the energy transformation.

Honestly, we don’t have all the answers. Given the scale of the challenge we need many types of perspectives to help reimagine the future and we can’t do it alone. Our team is looking for innovative, hard-working, versatile data enthusiast and AI professionals that will drive us forward on this exciting venture.

How You’ll Make an Impact / Responsibilities

• Respond to and resolve first-level IT service requests and incidents in a timely and efficient manner.
• Provide technical support and assistance to users, addressing their queries and solving issues related to hardware, software, and network connectivity.
• Utilize knowledge of Business Intelligence platforms, such as Tableau Server, to assist in data-related queries and support.
• Collaborate with other IT team members to escalate and resolve complex issues that require higher-level intervention.
• Maintain accurate records of service requests, incidents, and resolutions in the IT service management system.
• Conduct regular system checks and maintenance to ensure optimal performance and minimize downtime.
• Assist in the development and implementation of IT policies, procedures, and standard methodologies.
• Deliver training and guidance to users on the effective use of IT resources and tools.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Demonstrable experience as an IT Service Analyst or in a similar role.
• Basic knowledge of Business Intelligence platforms, such as Tableau Server.
• Strong problem-solving skills and the ability to fix technical issues effectively.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with IT service management frameworks such as ITIL is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience with other Business Intelligence tools and data visualization software.
• Knowledge of network and system administration.
• Certification in ITIL or other relevant IT service management frameworks.

About the Team

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Under our motto #BetterTogether, we offer our employees the opportunity to work flexibly and remotely. But our offices also leave nothing to be desired and offer space for inspiring collaboration and creativity.
• Our people are our most valuable asset. We in Siemens Energy care for your good health & wellbeing. Accordingly, we offer ‘Home Collection based Preventive Health Check-up’ to our employees and their family.
• The professional and personal development of our employees is very important to us. We give them the opportunity to learn and develop in a self-determined way. Various attractive programmes and measures are available for this purpose.
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

We value equal opportunities and welcome applications from people with disabilities.

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html