ServiceNow ITSM Consultant

General Information

Location
India
Haryana
Gurugram
Organization
Information Technology
Business Unit
Application Platforms & Digital Solutions
Full Time / Part Time
Full-time
Experience Level
Experienced Professional
Description

LET’S TALK ABOUT YOU

Your profile

  • Masters or Bachelor’s degree in IT / Computer Science
  • Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
  • Superior written and oral communication skills.
  • 6-8 years of experience in a similar role with hands-on experience in:
    • Designing and implementing ITSM practices using ServiceNow
    • ServiceNow Integration
    • IT Asset Management principles
    • Agile Service Management (release and deployment strategies)
    • ITIL and ServiceNow Certifications preferred
    • Excellent architecture and technical support documentation skills.
  • Strong project management skills understanding assignments, tracking/monitoring progress, and reporting on status
  • Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
  • Ability to conduct research into emerging technologies and trends, standards, and products as required.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative global environment 

Your responsibilities

  • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
  • Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs
  • Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.
  • Define technical solutions aligned with client business problems at an architectural and design level of detail
  • Advise on integration of ServiceNow with other applications and toolsets
  • Collaborate with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Provide strategic guidance to teams and project managers.

 

Your opportunities for personal growth

  • Be part of an international, multicultural and diverse team
  • Work independently
  • Work creatively

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html